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Article ID: 302539 - View products that this article applies to.
This article was previously published under Q302539
This article describes how to troubleshoot printing issues that are specific to Windows Server 2003-based server clusters. Printers, drivers, and printer settings operate in the same manner whether the print queue is on a server cluster or a stand-alone server. You can use the same procedure to troubleshoot these issues, with the exception of the location where some of the information about the printers is configured and stored. This article describes the architecture and some common troubleshooting steps that you can use to troubleshoot printers on a server cluster.
ArchitectureIn Windows 2000 and earlier print clusters, the printer drivers are stored on the local nodes' hard disk and are shared with locally installed printers. In Windows Server 2003 clusters, the printer drivers are stored on the shared disk in a folder named "PrinterDrivers." This folder is fixed and cannot be changed. When a new printer driver is installed to the virtual server, the driver is copied to the shared disk and to the node that owns the Spooler resource. The local nodes have an exact copy of the same drivers on the shared disk under the Windows_folder\System32\Spool\Drivers\GUID folder, where GUID is the global universal identification (GUID) for the Spooler resource. For example, the folder may have a name that is similar to the following name:
C:\Windows\System32\Spool\Drivers\78c0298e-f2cf-439c-afe0-cf2c7742a968On the initial failover of the Spooler resource, the Cluster service installs the driver to the local node. Because the drivers are only installed initially on the node that owns the Spooler resource, failover to other nodes may take some time because all printer drivers are copied to the local nodes. After you install new printers to the virtual server, it is recommended that you fail over the Spooler resource to all nodes in the cluster so that the new drivers are copied over to the local nodes.
If a cluster node is added to a cluster, the first time the Spooler resource is failed over to that node, the printer drivers are copied locally. This behavior also occurs if a node is evicted and readded.
Corrupted Drivers on the Local NodesIf you suspect that the printer drivers on the node are corrupted, follow these steps to configure the Cluster service to automatically recopy the drivers from the shared disk to the local node:
For additional information about the initial configuration of a Windows Server 2003 server cluster, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/278455/EN-US/ )How to Set Up a Clustered Print Server