Error message when you start an Office program that has the Adobe PDFMaker add-in installed: "A version of Adobe Acrobat PDFMaker that is known to cause instabilities"

When you start or when you exit one of the Microsoft Office programs that is listed in the "Applies to" section, you may receive an error message that resembles one of the following error messages:

2007 Microsoft Office system To determine the unique number that is associated with the message that you receive, press CTRL+SHIFT+I. The following number appears in the lower-right corner of this message: Microsoft Office 2003 and earlier versions In this error message, program name is the Microsoft Office program that you were working with when the error occurred.

Adobe PDFMaker is included with Adobe Acrobat 5.0.5. It was released in December 2001. This version of PDFMaker is designed to work with Microsoft Office XP. It is incompatible with Office 2003 and the 2007 Office system.

To work around this problem, delete all occurrences of the Adobe Acrobat PDFMaker add-in for your Office program.

Note Renaming all occurrences of the Adobe Acrobat PDFMaker add-in does not resolve the problem. Renaming the Adobe Acrobat PDFMaker add-ins only prevents you from using the add-ins.

To delete all occurrences of the Adobe Acrobat PDFMaker add-in, follow these steps:

Windows Vista

1. Click Start
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   , type pdfmaker.dot (for Microsoft Office Word), pdfmaker.xla (for Microsoft Office Excel), or pdfmaker.ppa (for Microsoft Office PowerPoint), and then press ENTER.
2. Right-click the file, and then click Delete.

Windows XP, Windows Server 2003, and Microsoft Windows 2000

1. Click Start, and then click Search.
2. Click All files and folders.
3. In the All or part of the file name box, type pdfmaker.dot (for Microsoft Office Word), pdfmaker.xla (for Microsoft Office Excel), or pdfmaker.ppa (for Microsoft Office PowerPoint), and then press ENTER.
4. Right-click the file, and then click Delete.

Install Adobe Acrobat PDFMaker version 6.0 or a later version. For more information about how to install Adobe Acrobat PDFMaker version 6.0 or a later version, visit the following Adobe Web site: Note Adobe might change the location of their download site for Acrobat for Windows. If that occurs, please visit Adobe's home Web site:

For more information about this add-in and about how to troubleshoot other utilities, click the following article numbers to view the articles in the Microsoft Knowledge Base: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.