Article ID: 302603 - View products that this article applies to.
This article was previously published under Q302603
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When you click the Insert Address button in the Envelopes and Labels dialog box to insert an address from the Microsoft Works Suite address book to an envelope or label in Microsoft Word, you receive the following error message:
Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error".
This behavior occurs because the Works Suite address book is not compatible with Word. Works uses the Windows Address Book, and this contact list (address book) does not integrate with Word. This behavior is by design. As a result, you cannot insert addresses from the Works Suite address book into Word envelopes and labels.
To work around this behavior, use the Microsoft Works Word Processor in the Works Suite to create an envelope or label, and then insert an address from the Works Suite Address Book. To do this, follow these steps.
NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
Create Envelopes in Microsoft Works Word Processor
Create Labels in Microsoft Works Word Processor
You can perform a mail-merge by using the Works Suite address book and Word. This, however, does not allow you to insert a single address from the Works address book into an envelope in Word. For additional information about using the Works Suite address book and Word to create a mail-merge document, click the article number below to view the article in the Microsoft Knowledge Base:
255752For additional information about the error message described in the 'Symptoms' section of this article, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/255752/EN-US/ )Works Suite: Using the Windows Address Book and Word 2000 to Create a Mail-Merge Document
224052For additional information about using address books with Word, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/224052/EN-US/ )WD2000: Error Message: Logon Failed. You Must Log on to Microsoft Exchange to Access Your Address Book
(http://support.microsoft.com/kb/269111/EN-US/ )WD2000: Which Address Books Can Be Used with Word?