Article ID: 302710 - View products that this article applies to.
This article was previously published under Q302710
After you upgrade your Gateway Essential 866 computer with a Crystal sound card from Microsoft Windows Millennium Edition (Me) to Windows XP, your Boston Acoustic BA735 speakers may not work. However, analog speakers or headphones work when you connect them into the same jack that the BA735 speakers use.
This issue may also occur on Gateway computers that use a Sound Blaster Live! sound card.
This issue can occur if you are using a driver that does not support digital output on the dual-mode analog/digital capable sound card for Windows XP. After you upgrade to Windows XP, the digital output on the shared digital/analog port is not enabled. The integrated sound card is set to analog output only mode, and there is no way to switch to digital output.
To resolve this issue, contact Gateway to obtain a Windows XP driver that supports digital output on the dual-mode analog/digital capable sound card.
To work around this issue, use analog speakers or headphones.
For additional information on how to enable digital output for the sound device if the Advanced button is not available in the volume controls, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/313022/EN-US/ )There Is No Audio Playback After You Install the Sound Blaster Live! Sound Card
The digital output of the shared digital/analog port does not function in Digital mode in Windows XP, but the analog mode works.
NOTE: Even with Windows Me, the BA735 speakers must be plugged in during a power-on cycle to function. For additional information about the Boston Acoustic speakers, please see the following Gateway Web site:
http://www.gateway.comMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Contact us for more help
Connect with Answer Desk for expert help.