You receive an "Error 1603 Error_Install_Failure" error message when you try to use a feature that is not installed in PowerPoint 2000

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Article ID: 302777 - View products that this article applies to.
This article was previously published under Q302777
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
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SYMPTOMS

When you try to use a feature in Microsoft PowerPoint 2000 that is not installed, you are prompted to insert the Microsoft Office 2000 CD-ROM. When you insert the CD-ROM, you may receive an error message that is similar to the following:
Error 1603 Error_Install_Failure

CAUSE

This behavior occurs when all the following conditions are true:
  • You have Microsoft Office Standard, Professional, or Small Business Edition installed on your computer.
  • You then install a different edition but the same version of Office -- either Office Professional or Premium Edition.
  • When you attempt to use a feature that is not installed, you insert the most recently used Microsoft Office CD-ROM into the computer.
Setup is expecting the CD-ROM from the first installation of Microsoft Office.

RESOLUTION

To work around this issue, use one of the following methods.

Method 1: Insert the Earlier Office CD-ROM

When you are prompted for an Office CD-ROM, use the appropriate disc from the first Microsoft Office edition that was installed on the computer.

Method 2: Reinstall Office

Follow these steps to reinstall the most recent edition of Microsoft Office:
  1. Insert the Office CD-ROM that was installed last.
  2. Click Start, click Run, and then type MSIEXEC /i drive:\data1.msi reinstall=all reinstallmode=vomus in the Open box, where drive is the letter of your computer's CD-ROM or DVD-ROM drive.
  3. Click OK.

Properties

Article ID: 302777 - Last Review: January 31, 2007 - Revision: 1.5
APPLIES TO
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbsetup kbtshoot kberrmsg kbprb KB302777

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