OL2002: Item Count Incorrect for Messages with Modified Permissions

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This article was previously published under Q302849

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SYMPTOMS

When an Outlook 2002 (Microsoft Office XP) client is connected to a mailbox that resides on a Microsoft Exchange 2000 Server computer, if you use the Outlook 2002 client to view the item count and the number of items, they may be incorrect. This problem may occur when you receive new mail, change folders, delete mail, or move mail from folder to folder.

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CAUSE

This problem can occur because of a new permissions feature in Exchange 2000. When you assign permissions to items by using drive M (EXIFS), you affect the way that the client retrieves all of the items in the folder in which you made the permission assignment.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date          Version       Size        File name
   ------------------------------------------------------
   25-Jun-2001   N/A               3,584   Cadpcpatch.mst
   02-Aug-2001   10.0.3131.0     194,888   Emsabp32.dll
   02-Aug-2001   10.0.3131.0     538,952   Emsmdb32.dll
   19-Jul-2001   10.0.3117.0     125,256   Emsui32.dll
   17-May-2001   10.0.2915.0   1,966,080   Outllibr.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

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