OL2000: Item Count Incorrect for Messages with Modified Permission

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This article was previously published under Q302852

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SYMPTOMS

When you use Outlook 2000 to connect to a mailbox that resides on a Microsoft Exchange 2000 server, the item count and the number of items may be incorrect. This behavior may occur when you receive new messages, change folders, delete messages, or move messages from folder to folder.

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CAUSE

This problem is caused by a new permissions feature of Exchange 2000. When you assign permissions to items using drive M, it affects the way the client retrieves all items in the folder in which the permission assignment was made.

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RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English-language version of this fix should have the following file attributes or later:

   Date                Version         Size     File name 
   -------------------------------------------------------------
   06-14-100	    1.0.3.27	   41,472   Bjablr32.dll
   06-14-100	    3.2.0.27	   61,952   Bjlog32.dll
   01-08-101	    1.0.3.28	   98,304   Bjsrch32.dll
   06-19-100	    5.5.2652.65	  716,560   Cdo.dll
   06-19-100	    5.5.2652.65	  808,720   Cdo.dll_0004
   11-16-100	    9.0.0.4715	  122,931   Contab32.dll_0002
   06-14-100	    1.0.3.27	  183,808   Emablt32.dll
   08-31-100	    5.5.3142.0	  154,112   Emsabp32.dll_0005
   08-03-101	    5.5.3164.0	  594,192   Emsmdb32.dll_0005
   06-02-101	    5.5.3159.0	  131,344   Emsui32.dll_0005
   06-02-100	    9.0.0.4201	   86,067   Envelope.dll
   07-27-101	    5.5.3163.0	  540,944   Exsec32.dll_0005
   04-05-100	    9.0.0.4005	  192,561   Mimedir.dll
   05-21-101	    5.5.3157.0	  792,576   Msmapi32.dll_0001
   05-21-101	    5.5.3157.0	  623,104   Msmapi32.dll_0002
   07-08-100	    5.5.3138.0	  602,384   Mspst32.dll_0004
   07-08-100	    5.5.3138.0	  528,656   Mspst32.dll_0005
   02-01-100	    9.0.0.3731	  196,661   Oladd.fae
   05-23-100	    -	           150,690   Olexchng.aw
   05-30-100	    -	            26,643   Olsec9.chm
   05-23-100	    -	           170,617   Olxchng9.chm
   02-08-101	    5.5.3153.0	  454,144   Omi9.dll_0001
   02-08-101	    5.5.3153.0	  548,352   Omint.dll_0001
   06-06-101	    -	           129,024   Out2ksec.mst
   06-02-101	    8.30.3157.0	  782,608   Outex.dll
   05-24-100	    -	           554,068   Outlhlp.aw_0001
   07-13-101	    9.0.0.5512	5,328,946   Outllib.dll
   07-13-101	    9.0.0.5512	1,675,315   Outllibr.dll
   07-13-101	    9.0.5512.0	  368,691   Pstprx32.dll_0002
   06-21-101	    9.0.0.5421	   73,772   Rm.dll
   06-02-100	    9.0.0.4201	   65,586   Sendto9.dll

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