Article ID: 302899 - Last Review: January 27, 2006 - Revision: 1.3

The DVD Playback Function Does Not Work During a Remote Assistance Session

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This article was previously published under Q302899

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SYMPTOMS

The playback function on a digital video disk (DVD) video player does not work during a Remote Assistance session. For example, if you send out a Remote Assistance invitation, and then start the DVD video player, the DVD playback function does not work as soon as the Remote Assistance session is established. If you attempt to restart the DVD video player, an error message about low screen settings is displayed. Because Remote Assistance decreases the screen resolution during the session, most DVD video players cannot work.

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STATUS

This behavior is by design.

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MORE INFORMATION

This behavior does not occur during a regular Remote Desktop connection to the computer. However, your computer can experience much performance degradation because of the screen updates.

In some situations you may be able to use Remote Desktop to troubleshoot DVD behavior. The option to use Remote Desktop, however, is unavailable for Windows XP Home Edition.

NOTE: If you use Remote Assistance, it can be extremely difficult to troubleshoot DVD-related issues.

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