XFOR: Personal Address Book Entries from Lotus cc:Mail Have the E-mail Address in the Display Name field

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Article ID: 302933 - View products that this article applies to.
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When you are migrating users' Personal Address Books (PABs) from Lotus cc:Mail, the PAB entry may have the e-mail address in the display name instead of the friendly name.


After retrieving the address list from cc:Mail and locating the entry for the PAB, there was no UName field present, therefore, the display name was filled with the contents of the e-mail address field.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: Migration

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File nameVersion

NOTE: Due to file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.


With this fix, the Migration Wizard defaults to the Name field for the display name unless there is a UName field. In that case, it overrides the Name field with the UName field.


Article ID: 302933 - Last Review: October 24, 2013 - Revision: 1.3
  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000sp2fix kbfix KB302933

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