Custom button assignments or scroll features do not work as expected for a Microsoft pointing device, or you receive an error message: “Some mouse settings might not work until you connect”

After you try to change the button assignments for any one of the Microsoft pointing devices that are listed in the "Applies to" section, you experience one of the following issues:

• All the button assignments are reset to their default settings.
• You cannot change the button assignments for your pointing device.
• Button assignment commands in the IntelliPoint software are unavailable ("dimmed").
• You receive the following error message:
  Some mouse settings might not work until you connect a Microsoft mouse to a USB port on your computer or set up a Microsoft mouse that uses Bluetooth technology

To resolve this issue, try the following methods.

Method 1: Select the correct Microsoft mouse and connect to a USB port

The IntelliPoint software tabs that are displayed depend on the mouse that is connected. For example, the Wireless tab is displayed only if you are using a wireless mouse.

1. If an IntelliPoint software tab that is appropriate for your mouse is not displayed, make sure that you have the correct mouse selected on the Buttons tab.
2. After you change the mouse selection, close the IntelliPoint control panel, and then open it again.
3. Try connecting the USB wired mouse or the receiver to a different USB port, and then check the behavior. By trying the receiver on different ports, you can eliminate any issues with the port.
   Note Bypass any port replicators, USB hubs, KVM switches, and so on, and connect the receiver directly to the ports.
4. Make sure that the name of the connected device is the same as the mouse that you are using.

Method 2: Uninstall any conflicting mouse software

If you have any other mouse software that is installed, such as Logitech or touchpad software, that software may conflict with Intellimouse. To uninstall software that may conflict, follow these steps:

1. If you have a Windows Vista-based computer, open the Programs and Features item in Control Panel. To do this, click Start
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   , type appwiz.cpl in the Start Search box, and then press ENTER.
   
   If you have a Windows XP-based computer, open the Add or Remove Programs item in Control Panel. To do this, click Start, click Run, type appwiz.cpl, and then click OK.
2. Follow the instructions to remove the software, and then restart the computer.

Note If you are using a laptop, install the latest touchpad driver from the manufacturer's Web site. For help, contact the manufacturer. For manufacturer contact information, visit the following Microsoft Web site:If the issue continues to occur, go to the next method.

Method 3: Perform a clean "boot," and then reinstall the IntelliPoint software

Step 1: Restart the computer by using a clean startup

When you start Microsoft Windows, other software may start together with the operating system. These programs may include antivirus and system programs that may interfere with the game. When you perform a clean startup before you start Setup, you prevent these programs from starting automatically.

To perform a clean startup, follow these steps.

1. Open System Configuration.
   • Windows Vista
     
     Click Start
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     , type System Configuration in the Start Search box, and then click System Configuration in the Programs list.
     
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     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   • Windows XP and earlier versions of Windows
     
     Click Start, click Run, type msconfig in the Open box, and then click OK.
2. Click the General tab, and then click Selective Startup.
3. If you are running Windows Vista, click to clear the following check boxes under Selective Startup:
   • Load system services
   • Load startup items
   • Use original boot configuration
   If you are running Windows XP or an earlier version of Windows, click to clear the following check boxes under Selective Startup:
   • Process SYSTEM.INI file
   • Process WIN.INI file
   • Load Startup Items
4. Click the Services tab.
5. Click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart. When you are returned to Windows, go to step 2.

For more information about how to perform a clean startup, click the following article number to view the article in the Microsoft Knowledge Base:

Step 2: Remove and reinstall the IntelliPoint software

1. View the list of programs that are installed on the computer. To view the list of programs that are installed on a Windows Vista-based computer, open the Programs and Features item in Control Panel. To do this, click Start
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   , type appwiz.cpl in the Start Search box, and then press ENTER.
   
   To view the list of programs that are installed on a Windows XP-based computer, click Start, click Run, type appwiz.cpl, and then click OK.
2. Remove Microsoft IntelliPoint. To do this in Windows Vista, click Microsoft IntelliPoint, and then click Uninstall/Change.
   
   
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   If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. Click Yes to confirm that you want to remove the program.
   
   To remove IntelliPoint from a Windows XP-based computer, click Microsoft IntelliPoint, click Add/Remove, click Finish, and then click OK.
3. Restart the computer.
4. Reinstall the IntelliPoint software.

If this method does not resolve the issue, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Windows Vista

1. Click Start
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   , type devmgmt.msc in the Start Search box, and then press ENTER.
   
   
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   If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. Double-click Mice and other pointing devices.
3. Right-click the Microsoft IntelliMouse pointing device, and then click Properties.
   
   The IntelliMouse pointing device is listed as follows:
   Microsoft USB IntelliMouse Explorer (IntelliPoint)
4. On the Driver tab, click Update Driver.
5. Follow the directions on the screen to complete the wizard.

Windows XP

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System, click the Hardware tab, and then click Device Manager.
3. Double-click the Mice and other pointing devices branch to expand it.
4. Right-click the Microsoft IntelliMouse pointing device, and then click Properties.
   
   The IntelliMouse pointing device is listed as follows:
   Microsoft USB IntelliMouse Explorer (IntelliPoint)
5. On the Driver tab, click Update Driver.
6. In the Upgrade Device Driver Wizard dialog box, click Next.
7. Click Display a list of the known drivers, and then click Next.
8. Select the Microsoft mouse driver that ends with (IntelliPoint), and then click Next.
9. Click Next to confirm that you have selected the correct driver.
10. Click Finish to complete the installation of the new driver.

To learn more about how to troubleshoot mouse devices in Windows Vista, follow the instructions in the "Troubleshoot USB device problems" topic in Windows Vista Help and Support. To view the topic, follow these steps:

1. Click Start
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   , and then click Help and Support.
2. In the Search Help box, type Troubleshoot USB device problems, and then click Search Help.
3. Click the appropriate topic.

If the issue continues to occur, visit the following Web site to download and install the latest Intellimouse software:

Method 4: Start HID service

To start the Human Interface Device (HID) service, follow these steps:

1. Open Microsoft Management Console (MMC) snap-in for Services. To do this, follow the steps for your version of the operating system.
   • Windows Vista
     
     Click Start
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     , type services.msc in the Start Search box, and then press ENTER.
     
     
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     If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
   • Windows XP
     
     Click Start, click Run, type services.msc in the Open box, and then click OK.
2. Open the HID service. To do this, follow the steps for your version of the operating system.
   • Windows Vista
     
     In the list of services in the details pane, double-click Human Interface Device Access.
   • Windows XP
     
     In the list of services in the details pane, double-click HID Input Service.
3. Make sure that the Startup Type value is set to Automatic.

If you receive an error when you start the HID service, click the following link to view the article in the Microsoft Knowledge Base: