XCLN: Item Count Incorrect for Messages with Modified Permissions

When you use Outlook 98 to connect to a mailbox that resides on a Microsoft Exchange 2000 server, the item count as well as the number of items may be incorrect. This behavior may occur when you receive new mail, change folders, delete mail, or move mail from folder to folder.

This issue is caused by a new permissions feature of Exchange 2000. When you assign permissions to items using drive M, it affects the way the client retrieves all items in the folder in which the permission assignment was made.

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component:


NOTE: Due to file dependencies, this hotfix requires Microsoft Exchange Server version 5.5 Service Pack 4.

Microsoft has confirmed that this is a problem in Microsoft Exchange Server 5.5.

This fix is for the Outlook 98 clients. This fix must also be applied to any Exchange Server 5.5 computer that is acting as a gateway.

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base: