SMS: Software Inventory Processor Has a Critical Status

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This article was previously published under Q303279

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SYMPTOMS

When you view the system status, the status of the SMS Software Inventory Processor component may appear as Critical. When you review SMS Software Inventory Processor status messages, you may see thousands of 523 error status messages. Also, when you view the Sinvproc.log file, you may see entries (that are similar to the following entries) that indicate the SMS Software Inventory Processor has repeatedly been unable to process a software inventory file (.sic or .sid):

Processing Inventory files
Processing file: C:\SMS\inboxes\sinv.box\SMS_000001.SIC  
ERROR - Failed to open file C:\SMS\inboxes\sinv.box\SMS_000001.SIC  
ERROR - Failed to move file C:\SMS\inboxes\sinv.box\SMS_000001.SIC 
to C:\SMS\inboxes\sinv.box\BADSinv\AE4TKKJF.SIC Directory, Win32 = 32 
WARNING - Delete file C:\SMS\inboxes\sinv.box\SMS_000001.SIC failed, 
Win32 = 32 
STATMSG: ID=523 SEV=W LEV=M SOURCE="SMS Server" 
COMP="SMS_SOFTWARE_INVENTORY_PROCESSOR" SYS=XSERVER01 SITE=OFF PID=2120 
TID=1028 GMTDATE=Wed Jul 04 14:46:43.146 2001 
ISTR0="C:\SMS\inboxes\sinv.box\SMS_000001.SIC" ISTR1="" ISTR2="" ISTR3="" 
ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 
$$<SMS_SOFTWARE_INVENTORY_PROCESSOR><Wed Jul 4 9:46:43.146 2001 Central 
Standard Time><thread=1028 (0x404)>
WARNING - Unable to generate resync for client without valid Client Id. !!
Process Cycle Completed.

Eventually, the file is successfully processed, and the 523 status messages are no longer generated.

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CAUSE

The SMS Software Inventory Processor attempts to process the Software Inventory file before Inbox Manager Assistant has completed copying the file from the Client Access Point to the Site Server.

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WORKAROUND

To work around this issue, use a Status Filter rule to discard 523 error status messages, or increase the critical threshold for the SMS Software Inventory Processor within Component Status Summarizers properties.

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