When you click
Insert to insert an image into one of the Microsoft Office programs that are listed in the "Applies to" section from a camera or scanner that is using the
manufacturer-supplied drivers, the operation does not work, and you receive the
following error message:
"An error occurred while
acquiring the image"
Additionally, the Office program stops responding (hangs).
Back to the top
To resolve this issue, select
Custom Insert when you use a scanner or camera that uses manufacturer-supplied
or TWAIN drivers to obtain an image or to initiate automatic scanning.
After the manufacturer-supplied
application starts, and you preview the picture, you must select the
Return to Microsoft Word (or another Office application)
option under
File or
Scan in order to quit the application and have the image inserted into
Word or into another Office application.
Back to the top
In the Office programs that are listed in the "Applies to" section, if you point to
Picture on the
Insert menu and then click
From scanner or camera, the
Insert picture from scanner or camera
dialog box appears. This dialog box contains the options
Insert and
Custom Insert.
Insert, the default selection, is used with Windows Imaging Acquisition
(WIA) drivers. The
Insert button uses the Scanner and Camera Wizard to obtain the image and
insert it into the Office program.
You must use the
Custom Insert button to use the manufacturer-supplied application that
corresponds to a device that uses a manufacturer-supplied or TWAIN driver.
Back to the top
Help and Support
