You cannot import an image with a scanner or a camera that uses the TWAIN drivers in Office

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Article ID: 303409 - View products that this article applies to.
This article was previously published under Q303409
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When you click Insert to insert an image into one of the Microsoft Office programs that are listed in the "Applies to" section from a camera or scanner that is using the manufacturer-supplied drivers, the operation does not work, and you receive the following error message:
"An error occurred while acquiring the image"
Additionally, the Office program stops responding (hangs).


To resolve this issue, select Custom Insert when you use a scanner or camera that uses manufacturer-supplied or TWAIN drivers to obtain an image or to initiate automatic scanning.

After the manufacturer-supplied application starts, and you preview the picture, you must select the Return to Microsoft Word (or another Office application) option under File or Scan in order to quit the application and have the image inserted into Word or into another Office application.


In the Office programs that are listed in the "Applies to" section, if you point to Picture on the Insert menu and then click From scanner or camera, the Insert picture from scanner or camera dialog box appears. This dialog box contains the options Insert and Custom Insert.

Insert, the default selection, is used with Windows Imaging Acquisition (WIA) drivers. The Insert button uses the Scanner and Camera Wizard to obtain the image and insert it into the Office program.

You must use the Custom Insert button to use the manufacturer-supplied application that corresponds to a device that uses a manufacturer-supplied or TWAIN driver.


Article ID: 303409 - Last Review: April 12, 2012 - Revision: 6.0
  • Microsoft Office Excel 2003
  • Microsoft Excel 2002 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Office Word 2003
  • Microsoft Word 2002
  • Microsoft Word 2000
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