"Shortcut to Desktop" Command Does Not Work When Office Document Is Open in Internet Explorer

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Article ID: 303491 - View products that this article applies to.
This article was previously published under Q303491
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SYMPTOMS

When you have a Microsoft Office document open in Microsoft Internet Explorer, you are unable to send a shortcut for the document to the desktop. When you click the File command, point to Send, and then click Shortcut to Desktop, a shortcut does not appear on the desktop as expected.

WORKAROUND

To work around this issue, drag the Internet Explorer icon from the Address bar to your desktop. Or, manually create the shortcut on the desktop. To do this, follow these steps:
  1. With the Office document open, select the Uniform Resource Locator (URL) for the document in the Internet Explorer Address box.
  2. Press CTRL+C to copy the URL.
  3. Minimize Internet Explorer, and then right-click the desktop.
  4. On the shortcut menu that appears, point to New, and then click Shortcut.
  5. Press CTRL+V to paste the URL into the Type the location of the item box.
  6. Click Next, and then follow the instructions to create the shortcut.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 303491 - Last Review: January 31, 2007 - Revision: 3.4
APPLIES TO
  • Microsoft Internet Explorer 5.5 Service Pack 1
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Excel 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows XP Professional x64 Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows NT Server 4.0 Standard Edition
    • Microsoft Windows NT Server 4.0, Terminal Server Edition
    • Microsoft Windows NT Workstation 4.0 Developer Edition
    • Microsoft Windows Millennium Edition
    • Microsoft Windows 98 Second Edition
    • Microsoft Windows 98 Standard Edition
Keywords: 
kbbug kbnofix KB303491

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