Article ID: 303710 - Last Review: September 23, 2005 - Revision: 3.1 OL2000: Fields Are Empty When You Set the Internet E-mail Service as User-DefinedThis article was previously published under Q303710 SYMPTOMS If you use Outlook 2000 configured for either Internet Mail
Only (IMO) mode or Corporate or Workgroup (CW) mode with the Internet E-mail
service, the From, To, and cc fields are empty when you open a message whose character set is
set as user-defined. RESOLUTION To resolve this problem, obtain the latest
service pack for Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 276367
(http://support.microsoft.com/kb/276367/EN-US/
)
OFF2000: How to Obtain the Latest Office 2000 Service Pack The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the <B>Time Zone</B> tab
in the Date and Time tool in Control Panel.Component: +---------------------------+ | File name | Version | +---------------------------+ | Outlmime.dll | 9.0.3161.0 | +---------------------------+ | Pstprx32.dll | 9.0.5212.0 | +---------------------------+ The Spanish-Language version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the <B>Time Zone</B> tab in the Date and Time tool in Control Panel. Date Time Version Size File Name ------------------------------------------------------------ 10/20/00 07:08 1.0.3.27 43,520 Bjablr32.dll 06/14/00 12:12 3.2.0.27 61,952 Bjlog32.dll 06/25/01 06:14 1.0.3.28 98,304 Bjsrch32.dll 06/19/00 14:24 5.5.2652.65 717,584 Cdo.dll 06/19/00 13:43 5.5.2652.65 809,744 Cdo.doll_0004 06/25/01 06:15 9.0.0.4715 122,931 Contab32.dll_0002 06/14/00 12:14 1.0.3.27 183,808 Emablt32.dll 10/19/00 04:15 5.5.3142.0 154,112 Emasbpew.dll_0005 06/25/00 06:15 5.5.3158.0 598,288 Emsmdb32.dll_0005 06/25/01 06:15 5.5.3159.0 135,440 Emsui32.dll_0005 06/02/00 05:45 9.0.0.4201 86,067 Envelope.dll 06/25/01 06:15 5.5.3156.0 549,136 Exsec32.dll_0005 04/05/00 14:02 9.0.0.4005 192,561 Mimedir.dll 06/25/01 06:15 5.5.3157.0 796,672 Msmapi32.dll_0001 06/25/01 06:15 5.5.3157.0 627,200 Msmapi32.dll_0002 10/19/00 04:17 5.5.3138.0 602,384 Mspst32.dll_0004 10/19/00 04:15 5.5.3138.0 528,656 Mspst32.dll_0005 01/31/00 20:26 9.0.0.3731 196,661 Oladd.fae 10/19/00 04:00 488,513 Olexchng.aw 10/19/00 04:00 31,729 Olsec9.chm 10/19/00 04:00 184,883 Olxchng9.chm 06/25/01 06:15 5.5.3153.0 458,240 Omi9.dll_0001 08/02/01 11:12 5.5.3153.0 552,448 Omint.dll_0001 06/06/01 12:05 129,024 Out2ksec.mst 06/25/01 06:15 8.30.3157.0 794,896 Outex.dll 10/19/00 04:00 1,161,021 Outlhlp.aw_0001 06/15/01 01:30 9.0.0.5414 5,328,946 Outllib.dll 06/25/01 06:17 9.0.0.5414 1,765,426 Outllibr.dll 11/08/01 02:43 9.0.5512.0 372,787 Pstprx32.dll_0002 07/07/00 13:41 9.0.0.4307 73,772 Rm.dll 06/02/00 06:30 9.0.0.4201 65,586 Sendto9.dll STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
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