Entries are not displayed when you perform directory synchronization from Exchange 2000 or Exchange Server 2003 to Notes

When you try to synchronize directories between Microsoft Exchange 2000 Server Active Directory or Microsoft Exchange Server 2003 Active Directory and Lotus Domino, directory entries from the Lotus Domino name and address book are synchronized properly to Active Directory, but the entries from Active Directory are not propagated to the Lotus Domino Name and address book.

When you enable advanced logging, the following error message may be logged in the logs found in the Exchsrvr\Conndata\Logs folder:

This issue can occur if the Notes recipient policy is not enabled.

To resolve this issue:

1. Start Exchange System Manager, click to expand the Recipients container, click to expand Recipient Policies, right-click the policy that is displayed in the right pane, and then click Properties.
2. Click the E-Mail Addresses (Policy) tab, click to select the Notes policy (if that policy is selected, a check mark is displayed on the left side of the policy), click Apply, and then click OK.
3. Wait for the Recipient Update Service to generate and update the e-mail addresses for all of the users that the policy applies to, and then wait for Notes directory synchronization to run at the next scheduled interval.

NOTE: To force Notes directory synchronization from Exchange 2000 to Notes, open the properties of the Microsoft Exchange Connector for Lotus Notes in the Exchange System Manager, click the Dirsync Options tab, and then click Immediate full reload in the Exchange to Notes directory synchronization section.

This behavior is by design.

If the Notes recipients policy is not enabled, there are no accounts in Active Directory to synchronize to the Notes server.

For more information about how to force the recipient policy to take effect as soon as possible, click the following article number to view the article in the Microsoft Knowledge Base: