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"The address list could not be displayed" error message about Contacts folder in Outlook 2000 that is installed with Corporate and Workgroup mode
Article ID: 303926 - View products that this article applies to.
This article was previously published under Q303926
For a Microsoft Outlook 98 (CW) version of this article, see 188509
For a Microsoft Outlook 97 version of this article, see 188502
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
When you click a Contacts folder in the Show Names from list in the Outlook Address Book, you may receive the following error message:
The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.
This behavior can occur if the Outlook Address Book service is missing or damaged.
To resolve this behavior, remove and then add the Outlook Address Book service, and set each Contacts folder to show as an e-mail Address Book:
If Outlook Address Book is not available to be added as a service, refer to the following article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195498/ )Outlook Address Book service is not available