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Introduction

This article describes the issues that are fixed in Update Rollup 6 (UR6) for Microsoft System Center 2012 R2 Service Manager. Additionally, this article contains the installation instructions for Update Rollup 6 for System Center 2012 R2 Service Manager.

This update contains a set of software updates to the System Center 2012 R2 Service Manager release. It should be applied to all Service Manager 2012 R2 server installations. The following three executable files available:

  • SCSM2012R2_CU_KB3039363_AMD64_7.5.3079.367.exe

  • SCSM2012R2_CU_KB3039363_i386_7.5.3079.367.exe

  • SCSM2012R2_OD_KB3064088_AMD64_7.5.3079.402.exe



Notes

  • The System Center 2012 R2 Service Manager Update Rollups are cumulative. Therefore, this Update Rollup contains new payloads for the following updates together with the content that is included with the following System Center 2012 R2 Service Manager update rollups:

  • You may experience a full sync of Active Directory for the first time after you install this update rollup. This causes a slow sync for first time only and the optimizations will come into action for later sync cycles.

    You have to install SCSM2012R2_OD_KB3064088_AMD64_7.5.3079.402.exe on primary management server, after you deploy the Update Rollup 6. Check the Installation Instructions section.

Update highlights

  • Service Manager 2012 R2 now supports Microsoft SQL Server 2014.

  • This update contains several improvements for a significant reduction in sync time of the System Center Configuration Manager (CM) connector and the Active Directory connector.

  • The Active Directory connector sync schedule is now configurable through the console and Windows PowerShell.

Issues that are fixed in this update rollup

  • Issue 1

    An MPSync jobs stops responding (hangs) after you import a new version of a management pack for System Center.

  • Issue 2

    The Active Directory connector group expansion workflow runs even if the corresponding connector is disabled.

  • Issue 3

    Active Directory connector sync fetches the same tombstone objects multiple times. This slows down the sync if the deployment has lots of deleted objects.

  • Issue 4

    If you use the extended screen to open forms, the SM console continues to try to open the form window in the extended display, even if the form no longer exists.

  • Issue 5

    Service Request and Problem management forms do not save the data changes that are made after you update the form.

  • Issue 6

    The Active Directory connector sync generates many warning events that specify Event ID 3305.

  • Issue 7

    If you delete a System Center Configuration Manager connector, the console hangs until all the associated configuration items are deleted.

  • Issue 8

    Additions are missed when the Configuration Manager database is hosted on a SQL Server Always On availability group and is successfully failed over to another node.

  • Issue 9

    The console crashes if lots of data or an image is pasted to the documentation tab of the release request.

  • Issue 10

    Groups & Users cannot be added to a user role from a domain that is two-way selective authenticated trust with the SM Management Server’s Domain.

  • Issue 11

    When the number of user CIs is large, the Global Operators Group takes a long time to return. This spikes the usage of memory and CPU in the SDK process.

  • Issue 12

    EMG and TypeSpace Cache calls are slow and makes the CPU spike when there are lots of enumerations in the Management Group.

  • Issue 13

    An exception occurs when you click an entity of a service on the Service Component tab.

  • Issue 14

    After you install Update Rollup 5 or Update Rollup 4, an exception occurs if you create a request offering with Cireson SMA Connector.

  • Issue 15

    A data type conversion error occurs after you install Update Rollup 5. For more information, click the following article number to go to the article in the Microsoft Knowledge Base article:

    3045893 Data type conversion error after you install Update Rollup 5 for System Center 2012 R2 Service Manager


How to obtain and install Update Rollup 6 for System Center 2012 R2 Service Manager

Download information

Update packages for System Center 2012 Service Manager are available from Microsoft Download Center.

Microsoft Download Center

Go to the following website to manually download the update packages from the Microsoft Download Center:

Download Download the Service Manager update package now.

Before the installationBefore you install this update, follow these steps.

Important This update rollup cannot be uninstalled after it is applied. To roll back the installation, you must perform a failure recovery operation for any component that fails.

  1. Back up Service Manager, the Data Warehouse databases, the DW OLAP Cube database, and the encryption key.

  2. Exit all Service Manager-related applications before you install this update. For example, exit the Service Manager console, the Self-Service Portal links, and the authoring tool.

  3. Make sure that the Data Warehouse server has successfully synchronized with the Management server at least one time.

  4. Make sure that the update is installed on the Service Manager components in the following order:

    • Data Warehouse server

    • Primary Management server

    • Secondary Management servers

    • All analyst consoles

    • Self-Service Portal

Note It is important to restart all the consoles as soon as the update has installed.

InstallationTo install this update, follow these steps:

  1. Download the update to a target folder. This update contains both the x86-based version and x64-based version. Download the appropriate version for your system.

  2. Open the target folder, and then right-click one of the following files:

    • SCSM2012R2_CU_KB3039363_AMD64_7.5.3079.367.exe

    • SCSM2012R2_CU_KB3039363_i386_7.5.3079.367.exe

  3. Click Run as administrator.

  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

  5. Disable all Active Directory connectors, and install SCSM2012R2_OD_KB3064088_AMD64_7.5.3079.402.exe on the primary management server.

  6. Enable the Active Directory connectors that are disabled in previous step.

Verify the installationTo verify the successful installation of this update, follow these steps:

  1. In Control Panel, open Programs and Features.

  2. Click View Installed Updates.

  3. The installation succeeded if the following is listed on your primary Management server:

    Hotfix for Microsoft System Center Service Manager(KB3099983)
    And the following is listed on your other servers

    Microsoft System Center Service 2012 R2 Service Manager (KB3063263)

After the installationTo resynchronize Operations Manager mount point data after you install this update, follow these steps:

  1. Disable all the Operations Manager configuration item (CI) connectors in the Service Manager console.

  2. In Windows PowerShell, check the current execution policy by running the following cmdlet:

    Get-ExecutionPolicy

  3. If the current execution policy is set to Restricted, set it to Remotesigned. To do this, run the following command:

    Set-ExecutionPolicy –force RemoteSigned

  4. Locate the following PowerShell script in your System Center 2012 R2 installation directory:

    OMCIConnector_SyncMetadata_UpdateTimestamp.ps1

    By default, you should find this file in the following location:

    C:\Program Files\Microsoft System Center 2012 R2\Service Manager\PowerShell

  5. Run the following command from the Primary Management server:

    PowerShell .\OMCIConnector_SyncMetadata_UpdateTimestamp.ps1

  6. Revert the execution policy to the original value that it had in step 2.

  7. Enable and synchronize the relevant Operations Manager CI connectors.

  8. Make sure that all the mount point data is populated in Service Manager.

Configure the time-out period for Data Warehouse transform jobsImportant Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you install this update, the time-out for Data Warehouse transform jobs is now configurable by using the Windows registry. Also, the default time-out is increased to three hours (180 minutes). To override this setting, follow these steps:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.

  2. Locate and then select the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\System Center\2010\Common\DAL

  3. On the Edit menu, point to New, and then click DWORD (32-bit) Value.

  4. Type SqlCommandTimeout, and then press Enter.

  5. In the details pane, right-click SqlCommandTimeout, and then click Modify.

  6. In the Value data box, type 1, and then click OK.

    Note This value is set in seconds. It can range from 0 to the "max integer" value of 2,147,483,647.

  7. Exit Registry Editor.



Files that are updated

File version

File size

Microsoft.EnterpriseManagement.Core.Cmdlets.psd1

Not Applicable

11,389

Microsoft.EnterpriseManagement.Core.dll

7.5.3079.367

4,082,376

Microsoft.EnterpriseManagement.DataAccessLayer.dll

7.5.3079.367

2,517,704

Microsoft.EnterpriseManagement.DataAccessService.Core.dll

7.5.3079.367

711,368

Microsoft.EnterpriseManagement.MPImporter.dll

7.5.3079.367

20,168

Microsoft.EnterpriseManagement.Reporting.Code.dll

7.5.3079.367

88,776

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

7.5.3079.367

408,264

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

7.5.3079.367

1,186,504

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

7.5.3079.367

576,200

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll

7.5.3079.367

187,080

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Tasks.dll

7.5.3079.367

80,584

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Workflows.dll

7.5.3079.367

101,064

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll

7.5.3079.367

92,872

Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.psd1

Not Applicable

11,407

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

7.5.3079.367

248,520

Microsoft.EnterpriseManagement.ServiceManager.KnowledgeManagement.Forms.dll

7.5.3079.367

215,752

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

7.5.3079.367

109,256

Microsoft.EnterpriseManagement.ServiceManager.OpsMgrConnector.dll

7.5.3079.367

182,984

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

7.5.3079.367

338,632

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Presentation.dll

7.5.3079.367

92,872

Microsoft.EnterpriseManagement.ServiceManager.Sdk.dll

7.5.3079.367

293,576

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

7.5.3079.367

232,136

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

7.5.3079.367

1,465,032

Microsoft.EnterpriseManagement.UI.ExtendedControls.dll

7.5.6111.0

60,104

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

7.5.3079.367

1,227,464

Microsoft.EnterpriseManagement.UI.SMControls.dll

7.5.3079.367

1,166,024

Microsoft.EnterpriseManagement.Warehouse.SynchModule.dll

7.5.3079.367

158,408

Microsoft.EnterpriseManagement.Warehouse.Utility.dll

7.5.3079.367

314,056

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

7.5.3079.367

330,440

Microsoft.Mom.DatabaseQueryModules.dll

7.5.3079.367

223,944

OMCIConnector_SyncMetadata_UpdateTimestamp.PS1

Not Applicable

21,544

System.Center.Service.Manager.psm1

Not Applicable

12,914

Microsoft.EnterpriseManagement.Warehouse.Cmdlets.dll

7.5.3079.367

162,504

Microsoft.EnterpriseManagement.UI.ViewFramework.dll

7.5.6122.0

120,008

Microsoft.EnterpriseManagement.Core.SdkUtilities.dll

7.5.3079.367

133,832

SCMsgs.dll

7.5.3079.367

121,544

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Workflows.dll

7.5.3079.367

92,872

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Workflows.dll

7.5.3079.367

84,680

Microsoft.EnterpriseManagement.ServiceManager.Connector.DataCenter.dll

7.5.3079.367

150,216

Microsoft.EnterpriseManagement.Orchestration.dll

7.5.3079.367

133,832

Microsoft.EnterpriseManagement.Warehouse.Olap.dll

7.5.3079.367

207,560

TraceScenarios.cab

Not Applicable

11,607

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

7.5.3079.367

301,768

Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll

7.5.3079.367

363,208

Microsoft.EnterpriseManagement.ServiceManager.Connector.SessionManager.dll

7.5.3079.367

117,448

Microsoft.EnterpriseManagement.SystemCenter.LinkingFramework.DataSync.DLL

7.5.3079.367

39,624

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.3079.367

101,064

Microsoft.EnterpriseManagement.WindowsUtility.dll

7.5.3079.367

39,624

Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

7.5.3079.367

895,688

Microsoft.EnterpriseManagement.ServiceManager.Cmdlets.dll

7.5.3079.367

281,288

Microsoft.EnterpriseManagement.DataAccessLayer.QueryCache.dll

7.5.3079.367

2,251,464

Microsoft.EnterpriseManagement.Core.resources.dll (EN)

7.5.3079.367

322,248


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