Article ID: 304023 - View products that this article applies to.
This article was previously published under Q304023
This article describes how to change the default e-mail program that Remote Assistance uses to send an invitation. Remote Assistance can use three different escalation methods, or methods of inviting another user to provide remote assistance. One of these methods is by sending a Remote Assistance invitation in an e-mail message.
By default, Remote Assistance use the e-mail program that Microsoft Internet Explorer identifies as its default e-mail program. To change the default e-mail program: