Contact distribution lists display incorrectly in Outlook 2000 when it is on a computer that is running Windows 98 or Windows Millennium

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This article was previously published under Q304087

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SYMPTOMS

If you view a Contact distribution list in Outlook 2000 running on Windows 98, some of the members in the Contact distribution list display an e-mail address that is the same as the member's name with the first two characters missing.

The following is an example of how the e-mail address appears:

==============================
Name                   E-Mail
==============================
User1                  er1
User2                  er2
==============================

You may receive a Non-Delivery Report (NDR) if you try to submit an e-mail message to a Contact distribution list that experiences this problem.

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CAUSE

This problem occurs because Outlook 2002 has Unicode support (on all Microsoft Windows platforms) for Contact distribution lists. But when Outlook 2000 is running on Windows 98, it does not support Unicode.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 (http://support.microsoft.com/kb/276367/EN-US/ ) OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date           Time      Size       File name     
   -----------------------------------------------------
   03-Apr-2002  22:32      2,649,088  Outlook.msp
   03-Apr-2002  22:39      7,719,936  Outlook_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date           Time  Version       Size    File name     
   -------------------------------------------------------
   14-Jun-2000  18:11  1.0.3.27       41,472  Bjablr32.dll     
   14-Jun-2000  18:12  3.2.0.27       61,952  Bjlog32.dll      
   08-Jan-2001  22:37  1.0.3.28       98,304  Bjsrch32.dll     
   19-Jun-2000  19:49  5.5.2652.65   716,560  Cdo.dll
   02-Dec-2001  03:00  9.0.0.5930    127,027  Contab32.dll
   14-Jun-2000  18:14  1.0.3.27      183,808  Emablt32.dll     
   31-Aug-2000  20:43  5.5.3142.0    154,112  Emsabp32.dll
   05-Oct-2001  11:33  5.5.3165.0    594,192  Emsmdb32.dll
   02-Jun-2001  02:15  5.5.3159.0    131,344  Emsui32.dll
   02-Jun-2000  11:45  9.0.0.4201     86,067  Envelope.dll     
   19-Dec-2001  00:19  5.5.3167.0    540,944  Exsec32.dll
   05-Apr-2000  20:02  9.0.0.4005    192,561  Mimedir.dll      
   03-Apr-2002  01:01  5.5.3169.0    623,104  Msmapi32.dll
   08-Jul-2000  04:03  5.5.3138.0    528,656  Mspst32.dll
   01-Feb-2000  02:26  9.0.0.3731    196,661  Oladd.fae
   23-May-2000  16:20                150,690  Olexchng.aw
   30-May-2000  19:53                 26,643  Olsec9.chm
   23-May-2000  00:35                170,617  Olxchng9.chm
   06-Jun-2001  18:05                129,024  Out2ksec.mst
   13-Nov-2001  12:45  8.30.3165.0   782,608  Outex.dll        
   03-Apr-2002  00:45  9.0.0.6328  5,337,138  Outllib.dll      
   01-Sep-2001  01:02  9.0.0.5630  1,675,315  Outllibr.dll     
   21-Jun-2001  23:01  9.0.0.5421     73,772  Rm.dll           
   02-Jun-2000  12:30  9.0.0.4201     65,586  Sendto9.dll

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WORKAROUND

To work around this problem, click Update Now while you are viewing the members of the Contact distribution list in Outlook 2000 running on Windows 98 to restore the correct e-mail address.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).

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