XADM: Delegate Unable to Send a Message or Gain Access to Manager's Mailbox with Exchange 2000 Server Service Pack 1

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Article ID: 304131 - View products that this article applies to.
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In Microsoft Outlook, when a delegate who is logged on to a manager's mailbox sends mail, the Exchange 2000 Server computer may not deliver the message. When the delegate is logged on to a manager's mailbox and attempts to gain access to the manager's Calendar, an out of memory error may occur.


This problem can occur if the manager's mailbox and the delegate mailbox are located in different information stores that are located on the same server. The Messaging Application Programming Interface (MAPI) provider that is installed with Outlook (tested with Microsoft Outlook 2002) might not be able to determine which information store to contact.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

Component: Information store

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File nameVersion

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.


Article ID: 304131 - Last Review: October 24, 2013 - Revision: 1.5
  • Microsoft Exchange Server 2000 Service Pack 1
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbbug kbexchange2000presp2fix kbfix kbqfe KB304131

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