Article ID: 304223 - View products that this article applies to.
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When the information store attempts to process an inbound Simple Mail Transfer Protocol (SMTP) message, an access violation may occur. If you review the User.dmp file or if the proper Exchange 2000 symbols are installed at the time of the access violation, the Dr.Watson log file may contain a call stack that is similar to the following:
The following may appear in the Dr. Watson Log:
store!HrDecodeRTF+0x28a store!HrDecodeMAPIProp+0xad store!HrDecodePropVal+0x150 store!HrDecodeEncapsulation+0xd8 store!HrExtractProperties+0x79d store!TNEF_ExtractProps+0x208 store!CConvertTnefAttach__HrConvertToMAPI+0x36d store!CConvertMessage__HrConvertAttach+0x1f2 store!CConvertTnefMessage__HrConvertAttachments+0x137 store!CConvertMessage__HrConvertAttachmentsToMAPI+0xac store!CConvertTnefMessage__HrConvertToMAPI+0x67 store!CInternetConverter__HrConvert+0xf2 store!CIMailConvert__HrTransitionState+0x115 store!OMSG__EcTransition+0xcc7 store!OMSG__EcDoImailProcessing+0x143 store!OURL__EcSaveChanges+0x1c6 store!EcSaveChangesUrlOp2+0xae
FAULT ->007a6fe7 8b5108 mov edx,[ecx+0x8] ds:0081d5d2=00000000 007a6fea 8d442410 lea eax,[esp+0x10] ss:2738cbf7=???????? 007a6fee 50 push eax 007a6fef 8b442424 mov eax,[esp+0x24] ss:2738cbf7=???????? 007a6ff3 81e200800000 and edx,0x8000 007a6ff9 83ca01 or edx,0x1 007a6ffc 52 push edx 007a6ffd 50 push eax 007a6ffe e8d68bd0ff call 004afbd9 007a7003 8bf0 mov esi,eax 007a7005 3bf5 cmp esi,ebp 007a7007 0f8cb8000000 jl 007a70c5
When the information store attempts to process an inbound SMTP message that contains a Transport-Neutral Encapsulation Format (TNEF) data attachment, the information store attempts to fully convert the message to Message Database Encapsulated Format (MDBEF) format in the information store, and then promote the message to the .edb file instead of leaving the message in native Multipurpose Internet Mail Extensions (MIME) format in the .stm file. This problem can occur if a PR_RTF_COMPRESSED property is present in the stream, but does not contain any Rich Text Format (RTF) data.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
Component: Information store
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NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.