After you use the Microsoft Office 2000 File and Registry Eraser utility for Microsoft Office CD1 (Eraser2000.exe) or the Office 2000 File and Registry Eraser utility for Microsoft Office CD2 (Eraser2000a.exe) to remove Office 2000, and you have installed the Office SR1-a client patch, you may receive the following error message when you try to reinstall Office 2000:

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This issue may occur if you do not remove Office 2000 before you run Eraser 2000. Under this scenario, the Microsoft Windows Installer management data still contains information that indicates that Office 2000 is installed. Therefore, Office 2000 cannot be reinstalled.

Note The Eraser utility should be used only after you remove Microsoft Office. For additional information about the Eraser utility, click the article number below to view the article in the Microsoft Knowledge Base: Note Eraser will not run on operating systems later than Microsoft Windows 2000.

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To resolve this issue, use the Microsoft Windows Installer CleanUp Utility to remove all Windows Installer information for Office 2000.

For additional information about how to download and run the Windows Installer CleanUp Utility, click the following article number to view the article in the Microsoft Knowledge Base: After you download and install the correct Windows Installer CleanUp Utility version for your operating system, follow these steps to remove all Windows Installer information for Office 2000:

1.	Click Start, point to Programs, and then click Windows Installer Clean Up.
2.	In the Windows Installer Clean Up dialog box, click Microsoft Office 2000 edition (where edition is the edition of Office 2000 that was installed on your computer), and then click Remove.

You can now reinstall Office 2000.

Note Because the Windows Installer CleanUp utility removes Windows Installer-related registry settings and not the Office program files, make sure that you install Office in the same folder where it was originally installed to prevent duplication of files on your hard disk.

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