You receive a GPF error when you start Office applications on HP Pavilion laptops

When you start Microsoft PowerPoint or Microsoft Publisher on one of the following Hewlett-Packard (HP) laptops

• HP Pavilion n5470
• HP Pavilion n5430
• HP Pavilion xh485
• HP Pavilion xh455

you receive a series of error messages that can include any of the following:

• Blue screen error: OE:016F:BFF8E64B
• msgsrv32 caused a segment not present fault in module Krnl386.exe at 0002:00002f8f
• powerpoint executed an invalid instruction in module Gdi.exe at 0003:00002935
• mdm mdm caused a general protection fault in module User.exe at 0003:000055ref
• PowerPoint executed an invalid instruction in module Krnl386.exe

These error messages occur under Microsoft Windows Millennium Edition (Me), because of a conflict between PowerPoint (or Publisher) and the Trident CyberBlade XP (69) graphics controller. This graphics controller is used on several Hewlett-Packard laptops.

To determine if your system uses this graphics controller, follow these steps:

1. Right-click a blank area of your desktop, and then click Settings on the shortcut menu.
2. On the Settings tab, click Advanced.
3. Click the Adapter tab.
4. Verify whether the adapter is Trident CyberBlade XP (69).

To resolve this issue, obtain an updated video driver from Trident Cyberblade. To download the appropriate video driver for your notebook, visit one of the following Web sites:

Temporary Workarounds

To temporarily work around this problem, use any of the following methods.

Method 1: Run Windows Me in VGA Mode

Use the System Configuration utility to set the display driver in Windows to use VGA resolution and color settings. To do this, follow these steps:

1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Configuration.
2. Click Advanced.
3. Click to select VGA 640x480x16.
4. Quit the System Configuation utility.
5. Restart Windows.

Method 2: Use a Version of PowerPoint Earlier Than PowerPoint 2002

Because this behavior does not occur with earlier versions of PowerPoint, use Microsoft PowerPoint 2000 or earlier until a solution is available.

Method 3: Use a Different Computer

Because this problem only occurs with a few models of computers, use a different model of computer that does not use the Trident CyberBlade XP (69) graphics controller.

For information about how to contact the third-party companies mentioned in this article, visit the following Microsoft Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.