Article ID: 304591 - Last Review: October 29, 2007 - Revision: 2.3

SMS: Mouse and Keyboard May Not Work in Remote Control Session to a Windows XP Computer

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This article was previously published under Q304591

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SYMPTOMS

When you are in a Systems Management Server (SMS) Remote Control session to a Windows XP-based client, your mouse and keyboard may not function in the remote control session, but you may be able to see screen refreshes.
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CAUSE

This problem can be caused by the start of a Windows XP Remote Desktop session to the client computer. When the Remote Desktop session connects, it switches the current user context on the client computer. SMS is unable to handle this context switch, and loses mouse and keyboard functionality.
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WORKAROUND

To work around this problem, use either of the following methods:
  • Wait for the Remote Desktop session to end, and then reconnect with the SMS Remote Control feature.
  • Use Windows XP Remote Desktop and Remote Assistance as the remote solution for Windows XP-based computers.
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STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
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APPLIES TO
  • Microsoft Systems Management Server 2.0 Standard Edition
  • Microsoft Systems Management Server 2.0 Service Pack 3
  • Microsoft Windows XP Professional
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Keywords: 
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