The Serial Number Is Decremented in DNS When You Reboot the Computer

Article translations Article translations
Article ID: 304653 - View products that this article applies to.
This article was previously published under Q304653
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

SYMPTOMS

When you reboot a computer, the serial numbers of the zone may be decremented. This may occur with Active Directory-integrated zones.

CAUSE

This issue occurs because Domain Name System (DNS) cannot update the zone information during the shutdown process in the Active Directory database.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   
   15-Aug-2002  12:11  5.0.2195.6014  325,392  Dns.exe
				

WORKAROUND

To work around this issue, stop the DNS Server service before shutting down the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 Datacenter Program and Windows 2000 Datacenter Server Product
For additional information on how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Properties

Article ID: 304653 - Last Review: October 24, 2013 - Revision: 3.2
APPLIES TO
  • Microsoft Windows 2000 Service Pack 1
  • Microsoft Windows 2000 Service Pack 2
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbbug kbfix kbwin2000presp3fix kbqfe kbwin2000sp3fix kbdirservices kbwin2ksp4fix kbhotfixserver KB304653

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com