Article ID: 304731 - Last Review: August 6, 2002 - Revision: 1.1

Error Message When You Invite a User to a Remote Assistance Session by Using Windows Messenger

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SYMPTOMS

When you invite another Windows or MSN Messenger user to a Remote Assistance session, you may receive the following error message:

Username does not have Remote Assistance installed and is not able to accept your invitation.

The user who has been invited receives the following error message:

The invitation from Username to start using Remote Assistance is declined because the program is not installed on your system.

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CAUSE

These error messages occur if the user that you are inviting does not have a version of Windows Messenger or MSN Messenger that is capable of starting a Remote Assistance session.

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RESOLUTION

To work around this issue, use any of the following methods:

The person you are inviting can upgrade to a compatible version of Windows Messenger.
Use a different method of inviting the user to a Remote Assistance session, such as by using e-mail or sending the invitation file. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
300546 (http://support.microsoft.com/kb/300546/EN-US/ ) Overview of Remote Assistance in Windows XP

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