FIX: E-mail delivery stops when the personal folder or the offline folder is full
This article was previously published under Q304863 SYMPTOMS When you send and receive in Outlook, the personal folder
or offline folders that you are delivering mail to may stop accepting new
items. CAUSE This problem can occur because of a modification in Outlook
2002 that limits the size of personal folder (.pst) and offline folder (.ost)
files to less than 2 gigabytes (GBs) to prevent the files from becoming
corrupted. Mail delivery to the file stops, but you do not receive an error
message that indicates why. RESOLUTIONTo resolve this problem, obtain the latest
service pack for Microsoft Office XP. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 307841 (http://support.microsoft.com/kb/307841/EN-US/) OFFXP: How to Obtain the Latest Office XP Service Pack
The English version of this fix should have the
following file attributes or later: File name Version ---------------------------- Exsec32.dll 10.0.3117.0 Outllib.dll 10.0.3124.0 Outlph.dll 10.0.3124.0 Rm.dll 10.0.3012.0 STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in Microsoft Office XP
Service Pack 1. MORE INFORMATION After you apply this fix, when you attempt delivery to a
.pst file that is full (approximately 1.82 GB, 1,957,052,416 bytes, or
1,911,184 kilobytes [KB]), Outlook 2002 displays the following error message in
the Outlook Send/Receive Progress dialog box: Task 'Microsoft Exchange
Server - Receiving' reported error (0x8004060C): 'Unknown Error 0x8004060C'
0x8004060C is a unique error code that is designated for a failure
to deliver to a .pst file Inbox because the .pst file is full. If you attempt
to save any other items to the .pst file, such as an Appointment, Task, or
Contact, you receive the following error message: The
file file_name has reached its maximum size. To
reduce the amount of data in this file, select some items that you no longer
need, then permanently (shift + del) delete them. When you attempt
delivery to an .ost file that is full, you receive the following error message
in the Outlook Send/Receive Progress dialog box: Task 'Microsoft Exchange
Server' reported error (0x00040820):'Errors in background synchronization. In
most cases, further information is available in a synchronization log in the
Deleted Items folder.' If you check the Deleted Items folder, there
is no synchronization log resulting from this error.Outlook 2002 users who are connected to an Exchange Server or Exchange 2000 Server computer who have mail delivery set to a .pst file do not receive any notification when the .pst file becomes full. Mail simply stops being delivered to the .pst file and accumulates on the server. 288283 (http://support.microsoft.com/kb/288283/) Both offline files and personal folders files stop accepting data in Outlook 2002 and Outlook 2003
286038 (http://support.microsoft.com/kb/286038/EN-US/) OL2002: What Are Offline Folders and How Do You Use Them
289987 (http://support.microsoft.com/kb/289987/EN-US/) OL2002: How to Compact Outlook PST and OST Files
290857 (http://support.microsoft.com/kb/290857/EN-US/) OL2002: How to Change from Using a .PST File to Using an .OST File
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