Article ID: 305086 - View products that this article applies to.
This article was previously published under Q305086
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you type a UNC path to a distributed file system (DFS) share where the domain name is different from the NetBIOS name, you receive an error message similar to the following:
You do not have access to the folder '\\Dfs domain name'. See your administrator for access to this folder.
The NetBIOS name of the domain is different from the Domain Name System (DNS) name.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/EN-US/ )OFFXP: How to Obtain the Latest Office XP Service Pack
New Registry Value RequiredTo activate the fix for this issue, you must add and set a registry value. To do this manually, follow these steps.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To work around this problem, map a network drive directly to \\Dfs domain name\share name.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.
Article ID: 305086 - Last Review: February 27, 2014 - Revision: 2.3