OFFXP: "You Do Not Have Access..." Error Message When You Open from or Save to a Domain DFS

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Article ID: 305086 - View products that this article applies to.
This article was previously published under Q305086
This article has been archived. It is offered "as is" and will no longer be updated.
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you type a UNC path to a distributed file system (DFS) share where the domain name is different from the NetBIOS name, you receive an error message similar to the following:
You do not have access to the folder '\\Dfs domain name'. See your administrator for access to this folder.

CAUSE

The NetBIOS name of the domain is different from the Domain Name System (DNS) name.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack

New Registry Value Required

To activate the fix for this issue, you must add and set a registry value. To do this manually, follow these steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Start the Registry Editor (Regedit.exe).
  2. Locate and select the following key in the registry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common
  3. On the Edit menu, point to New, click DWORD Value, and then type AlternateParseDisplayNameMethod as the value name. Press ENTER.
  4. Double-click the value name.
  5. In the Value data box, type 1 and then click OK.
  6. Quit the Registry Editor.

WORKAROUND

To work around this problem, map a network drive directly to \\Dfs domain name\share name.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Properties

Article ID: 305086 - Last Review: February 27, 2014 - Revision: 2.3
APPLIES TO
  • Microsoft Office XP Developer Edition
  • Microsoft Office XP Professional
  • Microsoft Office XP Professional with FrontPage
  • Microsoft Office XP Standard Edition
  • Microsoft Windows 2000 Standard Edition
  • the operating system: Microsoft Windows XP
Keywords: 
kbnosurvey kbarchive kberrmsg kbbug kbfix kbofficexppresp1fix kbqfe kboffice2000sp3fix kboffice2000presp3fix kbofficexpsp1fix kbhotfixserver KB305086

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