Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Problem

Consider the following scenario:

  • You browse to the Home view in Office Delve.

  • You see email attachments that are presented on cards.

  • You click the link to one of the attachments.

In this scenario, you receive the following error message:

We can’t open this attachment

The email may have been moved or deleted.

Solution

This issue occurs when a message is permanently deleted in Outlook, or the Deleted Items folder is cleared which previously contained the attachment. Delve indexes items from Outlook but after a message that has an attachment is permanently deleted, it takes some time for it to be removed from Delve.

For more information about what you'll find in Office Delve, go to Connect and collaborate in Office Delve.

More information

Still need help? Go to Microsoft Community.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×