Cannot Upgrade to SMS 2.0 If Any Component Uses the LANDesk Registry Key

View products that this article applies to.

This article was previously published under Q305209

SYMPTOMS

You cannot upgrade a Systems Management Server (SMS) 1.2 client to SMS 2.0 if any software on the client uses the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk registry key. This may prevent migration for SMS 1.2 clients that are not running Intel LANDesk software, but instead are running other software that uses the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk key, such as Norton AntiVirus 6.0.

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CAUSE

A previous hotfix for SMS 2.0 implements functionality to prevent remote control files from being upgraded during a client migration if Intel LANdesk is detected. This prevents the Intel LANDesk software from not working after SMS 2.0 is installed. Intel LANDesk is detected if the HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk registry key exists, even if a different program installed the key and Intel LANDesk is not installed.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/EN-US/ ) How to Obtain the Latest Systems Management Server 2.0 Service Pack

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Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English post-Service Pack 3 (SP3) version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name        Platform
   -----------------------------------------------------------------------
   22-Aug-2001  17:24  2.0.3.0          253,957  Q305209.exe      
   10-Apr-2001  17:55  2.0.92.1       1,925,391  Ccmcore.exe      Alpha 
   10-Apr-2001  17:55  2.0.1493.3175  4,800,854  Clicore.exe      Alpha
   01-Mar-2001  17:45  2.0.1493.3170    203,024  Cliex32.dll      Alpha
   01-Mar-2001  12:55  2.0.1493.3112    125,712  Clisvcl.exe      Alpha
   01-Mar-2001  17:55  2.0.1493.3175     13,584  Cliver.exe       Alpha
   01-Mar-2001  17:55                        67  Compverbase.ini
   01-Mar-2001  17:40  2.0.1493.3169     66,832  Cqmgr32.dll      Alpha
   01-Mar-2001  17:55  2.0.1493.3175    578,832  Migrat1x.exe     Alpha
   01-Mar-2001  13:00  2.0.1493.3125    578,832  Mslmclin.dll     Alpha
   01-Mar-2001  13:00  2.0.1493.3125    259,936  Bindclin.dll     X86
   10-Apr-2001  17:55  2.0.92.1       1,324,282  Ccmcore.exe      X86
   10-Apr-2001  17:55  2.0.1493.3175  3,658,842  Clicore.exe      X86
   01-Mar-2001  17:45  2.0.1493.3170    128,864  Cliex32.dll      X86
   01-Mar-2001  12:55  2.0.1493.3112     88,432  Clisvcl.exe      X86
   01-Mar-2001  17:55  2.0.1493.3175      8,512  Cliver.exe       X86
   01-Mar-2001  17:55                        67  Compverbase.ini
   01-Mar-2001  17:40  2.0.1493.3169     39,264  Cqmgr32.dll      X86
   01-Mar-2001  17:55  2.0.1493.3175    383,296  Migrat1x.exe     X86
   01-Mar-2001  13:00  2.0.1493.3125    338,272  Mslmclin.dll     X86
   01-Mar-2001  13:00  2.0.1493.3125    269,664  Ndsclin.dll      X86
   05-Feb-2001  20:51  2.0.1250.7       762,688  Preinst.exe      X86

NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

Hotfix Installation Instructions

Apply the hotfix that is mentioned in this article to all sites in the SMS hierarchy. To install the fix, use one of the following methods.

How to Use the Hotfix Installer

NOTE: You can use this method only on Intel-based computers.

Copy the hotfix folder structure to a share on your network. Note that Q305209.exe is a Microsoft SMS Installer file that updates specific files on your site server.
Log on to the site server by using an account with administrative permissions.
On the site server, quit the SMS Administrator console.
Run Q305209.exe, and then follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch.

How to Manually Install the Hotfix

On the site server, quit the SMS Administrator console.
Stop the SMS Site Component Manager, SMS Executive, and SMS SQL Monitor services on the site server.
Replace the Clicore.exe file in the Sms_root_folder\Inboxes\Clicomp.src\Base\Platform folder with the version of the file that is included with the hotfix.
Replace the Ccmcore.exe file in the Sms_root_folder\Inboxes\Clicomp.src\Base\Platform folder with the version of the file that is included with the hotfix.
Replace the Compver.ini file in the Sms_root_folder\Inboxes\Clicomp.src\Base\ folder with the compverbase.ini file that is included with the hotfix, and then rename the file to compver.ini.
Replace the Clisvcl.exe file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Cliex32.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Cliver.exe file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Cqmgr32.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Migrat1x.exe file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Mslmclin.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Cqmgr32.dll file in the Sms_root_folder\Bin\Platform folder with the version of the file that is included with the hotfix.
Replace the Bindclin.dll file in the Sms_root_folder\Bin\I386 folder with the version of the file that is included with the hotfix (skip this step for Alpha).
Replace the Ndsclin.dll file in the Sms_root_folder\Bin\I386 folder with the version of the file that is included with the hotfix (skip this step for Alpha).
Restart the SMS Site Component Manager, SMS Executive, Windows Management, and SMS SQL Monitor services.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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