Article ID: 305228
This article was previously published under Q305228
After you apply the Windows NT 4.0 Security Rollup Package (SRP) and restart a computer that has one of the following Compaq Smart Array controllers, you may receive an error message on a blue screen:
In this error message, the memory that is referenced is 0xfcc35000. The IRQL is 0xa (IRQ 10). Value 0 is a read operation; 1 is a write operation. The address that referenced memory is 0x801e092a.
STOP 0x0000000A (0xfcc35000, 0xa, 0x00000001, 0x801e092a)
The Windows NT 4.0 SRP exposes an issue with versions earlier than 188.8.131.52 of the Compaq Array Controller device driver (Cpqarray.sys) that is available from any of the following sources:
To resolve this issue, obtain the updated version of the Cpqarray.sys driver from the following Compaq Web site:
ftp://ftp.compaq.com/pub/products/servers/supportsoftware/cp001001-001500/cp001095.exeMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To prevent this problem from occurring, install the updated Cpqarray.sys driver before you install the SRP.
If you cannot obtain the updated Cpqarray.sys driver that is described earlier in this article, you can work around this issue by replacing the existing Cpqarray.sys file with the version from Microsoft Windows NT 4.0 Service Pack 6a (SP6a):
(http://support.microsoft.com/kb/293314/EN-US/ )How to Use the Windows 2000 Recovery Console on a Computer with Windows NT 4.0
Article ID: 305228 - Last Review: March 18, 2012 - Revision: 3.0
Contact us for more help