You receive a runtime error message when you try to start Money

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Article ID: 305254 - View products that this article applies to.
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Symptoms

When you start Microsoft Money, you may receive an error message that resembles one of the following:
Runtime Error! Program C:\Program Files\Microsoft Money\System\Msmoney.exe Abnormal program termination
Visual C++ Runtime Error Microsoft Money has encountered a problem and needs to close. We are sorry for the inconvenience. To see what data this error report contains, click here.
When you view the data in the error report, the report contains an error signature that resembles the following:
AppName Appver ModName Modver Offset 
msmoney.exe 11.0.0.716 kernel32.dll 5.1.2600.0 00013887 
msmoney.exe 11.0.0.716 kernel32.dll 5.1.2600.0 0000d756 
msmoney.exe 12.0.0.613 kernel32.dll 5.1.2600.0 0001eb33 
msmoney.exe 14.0.0.1105 mnyob99.dll 14.0.0.1105 000305e4 
msmoney.exe 15.0.0.513 mnyob99.dll 15.0.0.513 002e3c66
Note The exact versions and offset may vary.

Additionally, when you try to start Microsoft Money 2007, you may receive an error message that resembles the following:
Error - Shutting down ... Money has experienced a problem and cannot continue. If you are running low on memory, try closing some programs and running Money again.

Cause

This issue may occur if any of the following conditions is true:
  • The installation of the System Pack was canceled.
  • You did not let Microsoft Internet Explorer to install.
  • If third-party software un-registers a very important Microsoft Money component. Currently, SnapStream Personal Video Station (PVS) software and Cellar! software may cause this issue.

Resolution

To resolve this issue, follow these steps for your version of Money.

Reregister the components

Windows Vista

Click Start
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Start button
, type regsvr32 "c:\windows\system32\msxml3.dll" in the Start Search box, and then press ENTER.

Microsoft Windows XP and earlier versions of Windows

Click Start, click Run, type regsvr32 "c:\windows\system32\msxml3.dll" in the Open box, and then press ENTER.

Note On Microsoft Windows 2000-based computers, type regsvr32 "c:\winnt\system32\msxml3.dll" in the Open box.

Note If you receive the "LoadLibrary(msxml3.dll) failed - The specified module could not be found" error message, follow these steps:
  1. Visit the following Microsoft Web site:
    http://download.microsoft.com/download/xml/SP/3.20/w9x2kmexp/en-us/msxml3sp2cab.exe
  2. Click Open, and then click Yes to accept the License Agreement.
  3. Click Browse, click Desktop, and then click OK two times.
  4. On the desktop, double-click the msxml3.cab file, right-click the msxml3.dll file, and then click Extract.
  5. In the Select a Destination dialog box, click the C:\WINDOWS\System32 folder, and then click Extract.

    Note On a Windows 2000-based computer, click the C:\Winnt\System32 folder.
  6. Click Start, click Run, type regsvr32 msxml3.dll in the Open box, and then press ENTER.
Note In the unlikely event that these steps do not resolve the issue, repeat step 6 three times. Every time, substitute Msxml3.dll in step 6 with the following files:
  • Msxml3a.dll
  • Msxml3r.dll
  • Msxmlr.dll

Download and install the latest version of MDAC

To upgrade to latest version of the Microsoft Data Access Components, follow these steps:
  1. Download and install the latest version of MDAC. To do this, visit the following MSDN Web site:
    http://msdn.microsoft.com/data/Default.aspx
  2. Install Money.
If you still experience this issue, and you are running Microsoft Money 2002, Money 2003, or Money 2004 use the following additional methods.

Reinstall the Microsoft Money System Pack

  1. Insert the Microsoft Money installation CD into the CD drive or the DVD drive. Hold down SHIFT to prevent the installation screen from appearing.
  2. Open the installation file. To do this in Windows Vista, click Start
    Collapse this imageExpand this image
    Start button
    , type D:\syspack.msi in the Start Search box, and then press ENTER.

    To open the installation file in Microsoft Windows XP and earlier versions, click Start, click Run, and then type D:\syspack.msi in the Open box. In this example, D:\ is the drive letter of the CD drive.
  3. Click OK.
  4. Follow the prompts for the installation process.
If the previous steps do not help, see the "Remove and reinstall the Money System Pack" section.

Remove and reinstall the Money System Pack

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Locate Microsoft Money System Pack in the list of installed programs. To locate Microsoft Money System Pack in the list of installed programs in Windows Vista, open the Programs and Features item in Control Panel. To do this, click Start
    Collapse this imageExpand this image
    Start button
    , type appwiz.cpl in the Start Search box, and then press ENTER.

    To locate Microsoft Money System Pack in the list of installed programs in Windows XP, click Start, click Run, type appwiz.cpl, and then click OK.
  2. In Windows Vista, click Microsoft Money System Pack, and then click Uninstall.

    In Windows XP and earlier versions, click Microsoft Money System Pack, and then click Remove.
  3. Follow the steps for the removal process.
  4. Repeat the steps in the "Reinstall the Microsoft Money System Pack" section.

Properties

Article ID: 305254 - Last Review: June 19, 2014 - Revision: 10.0
Applies to
  • Microsoft Money Plus Deluxe
  • Microsoft Money Plus Home & Business
  • Microsoft Money Plus Premium
  • Microsoft Money 2007 Deluxe
  • Microsoft Money 2007 Home & Business
  • Microsoft Money 2007 Premium
  • Microsoft Money 2006 Deluxe
  • Microsoft Money 2006 Premium
  • Microsoft Money 2006 Small Business
  • Microsoft Money 2006 Standard
  • Microsoft Money 2005 Deluxe Edition
  • Microsoft Money 2005 Premium Edition
  • Microsoft Money 2005 Small Business Edition
  • Microsoft Money 2005 Standard Edition
  • Microsoft Money 2004 Deluxe Edition
  • Microsoft Money 2004 Premium Edition
  • Microsoft Money 2004 Small Business Edition
  • Microsoft Money 2002 Standard Edition
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