Stuttering Video Occurs in Windows Media Player 7 on a Computer Running Windows 98

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Article ID: 305396 - View products that this article applies to.
This article was previously published under Q305396
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SYMPTOMS

When you play Windows Media Video (WMV) files with Windows Media Player 7 on a computer running Microsoft Windows 98, stuttering (freezing of frames for a period of time) may occur.

When you play the same content on a computer running Microsoft Windows 2000, this problem does not occur.

CAUSE

There are periodic spikes caused by the SDK's ReadPacket function.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time    Version        Size    File name
   --------------------------------------------------------
   20-Aug-2001  18:51                     515  Control.xml
   01-May-2001  10:08  7.1.0.3055     274,432  Setup_wm.exe
   29-Aug-2001  15:05                   2,537  Wm305396.inf
   20-Aug-2001  13:33  7.10.0.3058  1,141,072  Wmvcore.dll
				
The following file is available for download from the Microsoft Download Center:
WM305396.exe
Release Date: Jan-04-1999

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

STATUS

MORE INFORMATION

A change has been made so that fewer packets are read each time and the packets are read more often.

Properties

Article ID: 305396 - Last Review: February 28, 2014 - Revision: 3.4
APPLIES TO
  • Microsoft Windows Media Player 7.1
Keywords: 
kbnosurvey kbarchive kbdownload kbqfe kbprb kbhotfixserver KB305396

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