This article was previously published under Q305498
WARNING:This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion.
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SYMPTOMS
When you attempt to start Microsoft Word or Microsoft Excel
after you install Microsoft Office, you may receive an error message similar to
one of the following:
Not enough memory or disk space to
run Microsoft Word.
To resolve this issue, rename the Mso9intl.dll,
Msohelp.exe, and Msoffice.exe files (if present on your computer), and then run
Office Setup to reinstall Office and replace the files. To do this, complete
the following sets of steps.
NOTE: Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
1.
Click Start, point to Search, and then click For Files or Folders.
2.
In the Search for files or folders named
box, type mso9intl.dll, and then click Search Now.
3.
In the Search Results list, right-click Mso9intl.dll, and then click Rename.
4.
Type mso9intl.old, and then press
ENTER.
5.
Repeat steps 1 through 4 to rename the Msohelp.exe file and
the Msoffice.exe file (if present on your computer) with the
.old extension.
Click Start, point to Settings, and then click Control Panel.
2.
Double-click Add/Remove Programs.
3.
On a Microsoft Windows 95, Microsoft Windows 98, Microsoft
Windows Millennium Edition (Me), or Microsoft Windows NT-based computer, click
Microsoft Office 2000 on the Install/Uninstall tab, and then click Add/Remove.
-or-
On a Microsoft Windows 2000-based
computer, click Microsoft Office 2000 in the Currently
installed programs list in the Add/Remove Programs dialog box, and then click Change.
4.
In the Microsoft Office 2000 Maintenance
Mode dialog box, click Repair Office.
5.
In the Reinstall/Repair Microsoft Office
2000 dialog box, click Reinstall Office, and then click Finish.
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