No Mouse Pointer After You Upgrade Dell Inspiron 7000 From Windows 98 to Windows 2000

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This article was previously published under Q305510

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SYMPTOMS

After upgrading a Dell Inspiron 7000 portable computer from Windows 98 to Windows 2000, you may find that there is no mouse pointer.

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WORKAROUND

To work around this behavior, use one of the following methods:

Reset the BIOS to the default settings, and then restart the computer. When the computer restarts, Windows 2000 detects and installs new hardware, including the touchpad and any attached mouse.
Update the Synaptics TouchPad drivers for Windows 2000.
Use a serial port mouse.

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact the manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

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