Article ID: 305885 - Last Review: January 31, 2002 - Revision: 1.3

Computer Does Not Respond After You Use "Safely Remove Hardware" to Remove External Hard Disk Drive

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This article was previously published under Q305885

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SYMPTOMS

After you use the Safely Remove Hardware function to remove the secondary IDE channel on a Hitachi FLORA 220TX NP4 portable computer, the computer does not respond. On your computer, the "secondary IDE channel" that you removed is an external hard disk drive (HDD) that is installed in place of the CD-ROM drive.

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RESOLUTION

To work around this issue, turn off the computer, and then remove the external hard disk drive.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

For information about your hardware manufacturer, visit the following Web site:

http://support.microsoft.com/gp/vendors/en-us (http://support.microsoft.com/gp/vendors/en-us)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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