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Error message when you try to open or save an e-mail attachment in Outlook: "Cannot create file"
Article ID: 305982 - View products that this article applies to.
This article was previously published under Q305982
When you try to open or save an e-mail attachment, you may receive the following error message:
Cannot create file: file name. Right-click the folder you want to create the file in and click Properties on the shortcut menu to check your permissions for the folder.
This issue may occur when the Temporary Internet Files folder is stored on a server on which you do not have sufficient permissions.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Fix it for me
To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
Fix this problem
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Then, go to the "Did this fix the problem?" section.
Let me fix it myselfTo resolve this issue, force Outlook to use a specific folder for temporary files. Modify the relevant Windows Registry key as follows:
Outlook 2000If you are using Outlook 2000, follow these steps:
Outlook 2003If you are using Outlook 2003, follow these steps:
If you are using Outlook 2010, follow these steps:
Did this fix the problem?
Microsoft Outlook 2000 Service Release 1 has a security enhancement that saves the attachment as a temporary file. The file is saved in the Temporary Internet Files folder in a folder that has a random name. When roaming profiles are set up, the Temporary Internet Files folder is stored in the user's profile on a server. The user gains access to the folder over the network.