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XADM: A Service that Runs as a LocalSystem Account Cannot Retrieve Address Book Information
Article ID: 306029 - View products that this article applies to.
This article was previously published under Q306029
If a MAPI-based client tries to retrieve Address Book information while it is running as the LocalSystem account, the global catalog server does not return any Address Book information.
For additional information about DSProxy, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256976/EN-US/ )XCLN: How MAPI Clients Access Active Directory
This behavior occurs because when a MAPI-based client first tries to retrieve Address Book information, it initially contacts the Exchange 2000 server. The Exchange 2000 server uses a process known as DSProxy to proxy this request to a global catalog server. If the MAPI-based client is actually a service that is running as LocalSystem, the service uses Kerberos as its authentication package. However, the DSProxy component of Exchange 2000 does not proxy the Kerberos authentication request to the global catalog server.
To work around this behavior, make changes to the MAPI profile so that the client can communicate directly with the global catalog server instead of by using DSProxy. To do so:
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.