XADM: Information Store Stops Responding When a User Attempts to Create an Appointment with Outlook Web Access

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Article ID: 306243 - View products that this article applies to.
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SYMPTOMS

The information store (Store.exe) may stop responding. If Dr. Watson is enabled and symbols are installed, the stack of the failing thread is similar to the following:
FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
1D65C2F4 61234E82 001810D4 00000000 0B529390 0B529390 !wcsncpy 
1D65CCD4 612347CC 00000000 00000001 0B4E61A0 107CFE90 ExCdo!CCalData::M_HrFlushComputedPropsMaster (FPO: Non-FPO [2,629,0])
1D65CCEC 61234721 00000000 00000001 00000001 0B5325C0 ExCdo!CCalData::M_HrFlushComputedPropsAll (FPO: Non-FPO [2,3,0])
1D65CD68 6123E9DC 00000001 0B5325C0 0B5294E0 0B529528 ExCdo!CVCAL::M_HrPreSaveProcessing (FPO: Non-FPO [1,28,0])
1D65CFDC 6123E938 1D65D0A4 00000001 0B5325C0 1D65D0B8 ExCdo!CVCAL::M_HrSaveToURL_NoLock (FPO: Non-FPO [2,155,0])
1D65D028 6123E727 1D65D0A4 00000000 0015F284 00000000 ExCdo!CVCAL::M_HrSaveToContainer_NoLock (FPO: Non-FPO [1,16,0])
1D65D0F0 6123E505 0B52C724 0015F284 00000000 00000000 ExCdo!CCalBase::SaveToContainer (FPO: Non-FPO [8,45,3])
1D65D11C 6123E4D2 0B52C6FC 0015F284 00000000 00000000 ExCdo!CEvent::SaveToContainer (FPO: Non-FPO [8,1,0])
1D65D140 6197FEB6 0B533D08 0015F284 00000000 00000000 ExCdo!CProxy<CDO::IDataSource,&_GUID_cd000029_8b95_11d1_82db_00c04fb1625d,&CDO::LIBID_CDO>::SaveToContainer  (FPO: [8,0,0])
1D65D20C 6198E021 0B505298 1D65F0CC 1D65D344 00000000 exoledb!CWMFormStream::ScSaveAppointment  (FPO: [EBP 0x00000000] [4,38,4])
1D65D238 6198D99B 1D65D344 1D65F0CC 0B505298 1B1F0518 exoledb!CWMFormStream::FWrite  (FPO: [EBP 0x0B505298] [6,2,4])
1D65E15C 6198D737 1D65F0CC 0B505298 00000000 77E88AB4 exoledb!CRequestStream::ScProcessContinuation  (FPO: [EBP 0x00000000] [2,958,4])
1D65F064 6195E428 1D65F0CC 00000000 77E88AB4 0000040A exoledb!ScCmdWMPost  (FPO: [EBP 0x00000000] [1,955,4])
1D65F084 6195DF94 1D65F0CC 107B61EC 1B1F0410 00000000 exoledb!ScDispatchRequest (FPO: Non-FPO [1,3,3])
1D65FEE4 6195DE43 1B1F0410 6195DDF8 1B1F0400 107B61E8 exoledb!CDavServer::ProcessItem  (FPO: [1,916,2])
					

CAUSE

This problem can occur if a Microsoft Outlook Web Access (OWA) user creates and attempts to save an appointment, because the information store does not always check for a lack of an attendee address.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

Component: CDO

Collapse this tableExpand this table
File nameVersion
Store.exe6.0.4720.57
Cdoex.dll6.0.4720.57
Excdo.dll6.0.4720.57
Exoledb.dll6.0.4720.57
Jcb.dll6.0.4720.57
Mdbsz.dll6.0.4720.57

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Properties

Article ID: 306243 - Last Review: October 24, 2013 - Revision: 1.7
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbbug kbexchange2000presp2fix kbfix kbqfe KB306243

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