XADM: Information Store Returns OM_get Errors

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Article ID: 306268 - View products that this article applies to.
This article was previously published under Q306268
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SYMPTOMS

The information store may stop processing messages and log error events similar to the following:
Event ID: 2024
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Description: Unable to access the object manager (OM) object from the Microsoft Exchange MTA for MH_T_CONTENT.

Event ID: 2007
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: MTA Connections
Description: om_get returned error 0x14 on database First Storage Group\Mailbox Store ServerName

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix should have the following file attributes or later:

Component: MTA

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File nameVersion
Emsmta.exe6.0.4720.44

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 2.

Properties

Article ID: 306268 - Last Review: October 24, 2013 - Revision: 1.3
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kbexchange2000presp2fix kbexchange2000sp2fix kbfix KB306268

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