XADM: Information Store Stops Unexpectedly While Processing SMTP Mail

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Article ID: 306270 - View products that this article applies to.
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SYMPTOMS

The Exchange 2000 Information Store service may stop unexpectedly with an access violation. A Drwtsn32.log file that contains an entry that is similar to the following may be generated:
The Microsoft Exchange 2000 Information Store 
State Dump for Thread Id 0xa04

eax=103ab010 ebx=1032a418 ecx=00018802 edx=00062008 esi=00000000 edi=103ab010
eip=004613b8 esp=4db1f550 ebp=4db1f678 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00000202


function: <nosymbols>
        00461399 50               push    eax
        0046139a e80d5bfaff       call    00406eac
        0046139f 85c0             test    eax,eax
        004613a1 894304           mov     [ebx+0x4],eax          ds:10b679ee=????????
        004613a4 0f843f9a1300     je      StopServer+0x5dc7a (0059ade9)
        004613aa 8b4d08           mov     ecx,[ebp+0x8]          ss:4e35cc4e=????????
        004613ad 8b750c           mov     esi,[ebp+0xc]          ss:4e35cc4e=????????
        004613b0 8b7b04           mov     edi,[ebx+0x4]          ds:10b679ee=????????
        004613b3 8bd1             mov     edx,ecx
        004613b5 c1e902           shr     ecx,0x2
FAULT ->004613b8 f3a5            rep  movsd ds:00000000=???????? es:103ab010=00000000
        004613ba 8bca             mov     ecx,edx
        004613bc 83e103           and     ecx,0x3
        004613bf f3a4             rep     movsb         ds:00000000=?? es:103ab010=00
        004613c1 8b4508           mov     eax,[ebp+0x8]          ss:4e35cc4e=????????
        004613c4 8d4b0c           lea     ecx,[ebx+0xc]          ds:10b679ee=????????
        004613c7 894308           mov     [ebx+0x8],eax          ds:10b679ee=????????
        004613ca e88929fcff       call    EcStartServer+0x1416c (00423d58)
        004613cf 8b442410         mov     eax,[esp+0x10]         ss:4e35cb27=????????
        004613d3 33c9             xor     ecx,ecx
        004613d5 668b0b           mov     cx,[ebx]                   ds:1032a418=0000
        004613d8 81e1faff0000     and     ecx,0xfffa

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
4DB1F678 0045002E 00062008 00000000 00000000 10372420 store!EcStartServer 
67F80003 00000000 00000000 00000000 00000000 00000000 store!EcStartServer 
					

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:

Component: Information Store

Collapse this tableExpand this table
File nameVersion
Store.exe6.0.4720.46
Excdo.dll6.0.4720.46
Exoledb.dll6.0.4720.46
Jcb.dll6.0.4720.46
Mdbsz.dll6.0.4720.46

NOTE: Because of file dependencies, this update requires Microsoft Exchange Server 2000 Service Pack 1.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

Properties

Article ID: 306270 - Last Review: October 24, 2013 - Revision: 1.6
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbbug kbexchange2000presp2fix kbfix kbqfe KB306270

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