You experience long delays when you perform actions by using the Enterprise database in Microsoft Project 2002

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Article ID: 306290 - View products that this article applies to.
This article was previously published under Q306290
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SYMPTOMS

In Microsoft Project 2002, you may experience long delays when you save or when you open an Enterprise project plan. Long delays may also occur when you click the Tools menu, and then click Build Team from Enterprise.

CAUSE

This problem may occur if the following conditions are true:
  • You have many projects or resources that are stored in the database. You may experience a long delay if, for example, 3000 resources are defined and you try to display the Build from Team dialog box. Project 2002 may require several minutes to read all the resources and the summary assignment records to determine the availability of each resource.
  • All or many of your Project Enterprise resources are assigned to all projects.
  • Some Project Enterprise resources are assigned to many projects. For example, long delays may occur if only 15 resources are each assigned to 1000 different projects.

MORE INFORMATION

When Project 2002 opens an Enterprise project, all the data that the project requires is loaded into memory. Additionally, Enterprise resources require that the summary assignment information also be loaded for all projects that are assigned to the resource. This contrasts with projects that are saved in the Microsoft Project (*.MPP) format. Projects saved as *.MPP do not load the resource assignment information.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Project 2002 and Microsoft Project Server 2002. To resolve this problem you must install the latest service pack for both the Microsoft Project 2002 client and the Microsoft Project 2002 server.

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
867829 How to obtain the latest Microsoft Project 2002 service pack
867830 How to obtain the latest Microsoft Project Server 2002 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix for the Project-based client computer has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Oct-2002  23:30                  8,859,648  Project10.msp
The English version of this hotfix for the Project Server-based computer has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
   --------------------------------------------------------------
   09-Oct-2002  23:52                  3,524,608  Prjsvr10.msp
After the client-side hotfix Project10.msp is installed, the following files will have these listed attributes or later:
Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-May-2002  22:37  10.0.4109.0     7,445,320  Owc10.dll        
   09-Oct-2002  19:31  10.0.2002.1009    909,824  Pj10od10.dll     
   09-Oct-2002  19:31  10.0.2002.1009  4,108,800  Pjoledb.dll      
   09-Oct-2002  19:31  10.0.2002.1009 10,101,248  Winproj.exe 
After the server-side hotfix Prjsvr10.msp is installed, the following files will have these listed attributes or later:
Date         Time   Version            Size    File name
   --------------------------------------------------------------
   30-Aug-2002  00:13                        611  Build.inc
   05-Sep-2002  19:19                      6,133  Clntutil.asp
   05-Sep-2002  19:19                     13,525  Dlmain.asp
   05-Sep-2002  19:19                      6,946  Issshell.asp
   05-Sep-2002  19:19                     16,837  Linkissu.asp
   05-Sep-2002  19:19                      3,975  New4task.asp
   17-Sep-2002  00:56  10.2002.0.916     626,688  Pds.dll          
   09-Oct-2002  19:31  10.0.2002.1009    909,824  Pj10od10.dll     
   29-Aug-2002  19:20                    914,153  Pjclient.cab
   01-Oct-2002  01:00  10.0.2002.930     167,936  Pjobjprv.dll     
   09-Oct-2002  19:31  10.0.2002.1009  4,108,800  Pjoledb.dll      
   06-Aug-2002  18:16                      3,584  Prjsvre.mst
   05-Sep-2002  19:19                     53,683  Svrdbdl.asp

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Project 2002 Service Pack 1 and Project Server 2002 Service Pack 1.

Properties

Article ID: 306290 - Last Review: September 18, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Project Server 2002
  • Microsoft Project 2002 Professional Edition
Keywords: 
kbhotfixserver kbqfe kbprojectserver2002sp1fix kbbug kbfix KB306290

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