Article ID: 306331 - View products that this article applies to.
This article was previously published under Q306331
This article describes how to detect and upgrade available third-party software MPEG-2 DVD decoders in Windows XP and Windows Vista.
Review latest informationFor more information about how to troubleshoot issues with Microsoft Windows Media Player 11 for Windows Vista, Windows Media Player 11 for Windows XP, Windows Media Player 10, and earlier versions of Windows Media Player, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/843509/ )Resources for troubleshooting issues in Windows Media Player
Windows Media Player 11 for Windows Vista and CodecsFor more information about how to use Windows Media Player 11 for Windows Vista and codecs, visit the following site:
Microsoft Windows Hardware Compatibility List Web siteThe Windows Hardware Compatibility List Web site lists DVD decoders that may work with Windows Media Player for Windows XP. To view the Windows Hardware Compatibility List Web site, visit the following Microsoft Web site:
How to detect the availability of a DVD decoder upgradeIf you previously clicked Upgrade Later when the upgrade page appeared in the Help and Support DVD Troubleshooter, a desktop shortcut was created. To upgrade your DVD decoder program, double-click the desktop shortcut. If no desktop shortcut exists, follow these steps to determine whether there is an upgrade available for your DVD decoder:
How to upgrade your DVD decoderIf an upgrade is available for your DVD decoder program:
No upgrade is available or no DVD decoder is presentIf an upgrade does not exist or if there is no DVD decoder present, obtain and install a decoder that is compatible with Windows XP. For more information about decoder providers, please view any of the following third-party Web sites:
MGI Software (SoftDVD)
http://www.sonic.comFor more information about DVD playback support in Windows Media Player for Windows XP, and also links to third-party DVD Decoder Packs, please visit the following Web site:
http://www.microsoft.com/windows/windowsmedia/player/plugins.aspxMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Important Any DVD decoder that is not detected may not be supported in Windows XP. Support for problems with a decoder is provided by the manufacturer of that decoder.