Article ID: 306342 - Last Review: February 28, 2007 - Revision: 1.4

XADM: "Event ID 8012" Error Message When You Start NTBackup

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
This article was previously published under Q306342
Expand all | Collapse all

SYMPTOMS

When you start the NTBackup utility (Ntbackup.exe), you may receive the following error message in the Windows NT Event Viewer application log:
Event Type: Error
Event Source: NTBackup
Event ID: 8012
The 'ESE API' returned 'Unable to perform the operation. Either you can not connect to the specified server or the service you are trying to connect to is not running.
' from a call to 'HrESEBackupRestoreNodes()' additional data 'COMPUTER'
Back to the top

CAUSE

This behavior can occur if either of the following conditions is true:
  • Exchange System Manager is installed on a computer on which Exchange 2000 Server is not installed.
  • The Exchange information store service is not running.
Back to the top

MORE INFORMATION

The error described in the "Symptoms" section of this article is harmless and is logged because the backup program is unable to find the LOCAL Exchange information store at startup (or during a refresh).
Back to the top
APPLIES TO
  • Microsoft Exchange 2000 Server Standard Edition
Back to the top
Keywords: 
kberrmsg kbprb KB306342
Back to the top