Cannot Create a New Folder on the Desktop in the "Save As" Dialog Box

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Article ID: 306357
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Symptoms

If you attempt to create a new folder on the desktop in the Save As dialog box by clicking Create New Folder, a new folder might not be created (instead, nothing may happen). This issue occurs only when you are saving to the desktop. Creating a new folder anywhere else works correctly.

Workaround

To create a new folder on the desktop in the Save As dialog box, right-click an empty space in the Windows Explorer window, point to New, and then click Folder.

More information

This problem is only known to occur computers that use the Intel 815EM/830M chip set. The problem does not occur if the display driver is set to Standard VGA.

Properties

Article ID: 306357 - Last Review: June 19, 2014 - Revision: 3.0
Keywords: 
kbnosurvey kbarchive kbprb kbui KB306357

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