Article ID: 306357
This article was previously published under Q306357
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If you attempt to create a new folder on the desktop in the Save As dialog box by clicking Create New Folder, a new folder might not be created (instead, nothing may happen). This issue occurs only when you are saving to the desktop. Creating a new folder anywhere else works correctly.
To create a new folder on the desktop in the Save As dialog box, right-click an empty space in the Windows Explorer window, point to New, and then click Folder.
This problem is only known to occur computers that use the Intel 815EM/830M chip set. The problem does not occur if the display driver is set to Standard VGA.
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