SMS Service Manager may not connect

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This article was previously published under Q306521

SYMPTOMS

You may not be able to connect to a site with Microsoft Systems Management Server (SMS) Service Manager unless your user name is added to the SMS security database with site administer rights, even though the group to which you belong has been granted the appropriate rights.

This problem can also occur even after you apply the hotfix that is referenced in the following Microsoft Knowledge Base article:

299435 (http://support.microsoft.com/kb/299435/ ) Cannot run SMS Service Manager after you apply a hotfix

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CAUSE

This problem occurs because the group membership is not enumerated properly by the SMS Component Manager provider.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 (http://support.microsoft.com/kb/288239/ ) How to obtain the latest Systems Management Server 2.0 service pack

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date      Time   Version        Size     File name    Platform
   --------------------------------------------------------------
   03/01/01  14:30  2.0.1493.3182  171,792  Compmgr.exe  Alpha
   03/01/01  14:30  2.0.1493.3182  121,440  Compmgr.exe  Intel

Note Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

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WORKAROUND

To work around this problem, add rights for the user to the SMS Security Rights node of the SMS Administrator console. For example, if the user's logon name is "Bob," and Bob is logged on to the Corporate domain, add a security right for the Site class or for the instance that you want that allows Administer rights for the user Corporate\Bob. Repeat this step for each user who needs to use SMS Service Manager.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

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MORE INFORMATION

How to install the hotfix

This hotfix updates SMS Service Manager. This hotfix should be applied to any system on which the SMS Administrator console has been installed, including each primary site server.

How to use the hotfix installer

Note The following method works only on the Intel-based platform.

To use the hotfix installer, follow these steps:

Copy the hotfix folder structure to a share on your network. The Q306521.exe file is a Microsoft Windows Installer file that updates the specific files on your site server.
Log on to your site server by using an account with administrative privileges.
On the site server, quit the SMS Administrator console.
Run Q306521.exe, and then follow the directions in the wizard. You can run the program in Quiet mode by using the /s switch.

How to manually install the hotfix

To manually install the hotfix, follow these steps:

On the computer that you want to update, verify that the SMS Administrator console and the SMS Service Manager programs are not running.
Replace the Compmgr.exe file in the SMS_root\Bin\Platform folder with the version of the Compmgr.exe file that you obtained from the hotfix.

Note For this hotfix to be effective, Windows Management Instrumentation (WMI) on the affected computers must be version 1.5 (1085) or later. You must upgrade affected computers that are running WMI 1.1 (698) must to version 1.5. Microsoft Windows 2000-based computers include WMI 1.5, by default. Microsoft Windows NT 4.0-based computers that have had only the SMS Administrator console or the SMS client installed have WMI 1.1 installed unless you upgraded it separately.

You can download the upgrade. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=AFE41F46-E213-4CBF-9C5B-FBF236E0E875 (http://www.microsoft.com/downloads/details.aspx?FamilyID=AFE41F46-E213-4CBF-9C5B-FBF236E0E875)

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