Article ID: 306678 - Last Review: October 18, 2005 - Revision: 3.5 OL2000: Outlook Stops Responding (Crash) When You Change a Folder After You Reset the Toolbar
This article was previously published under Q306678 SYMPTOMS
If you use an Outlook COM Add-in to customize a standard toolbar and you switch between folders, Outlook 2000 may stop responding (crash).
RESOLUTION A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------------- 04-09-2001 11:12 none 2 647 552 Outlook.msp 04-09-2001 11:18 none 7 718 400 Outlook_Admin.msp 06-07-2001 9:11 none 2 882 Readme.txt Date Time Version Size File name Platform ---------------------------------------------------------------------- 31/01/2000 19:26 9.0.0.3731 196,661 Oladd.fae 05/04/2000 13:02 9.0.0.4005 192,561 Mimedir.dll 22/05/2000 17:35 None 70,617 Olxchng9.chm 23/05/2000 09:20 None 150,690 Olexchng.aw 23/05/2000 17:19 None 554,068 Outlhlp.aw 30/05/2000 12:53 None 26,643 Olsec9.chm 02/06/2000 04:45 9.0.0.4201 86,067 Envelope.dll 02/06/2000 05:30 9.0.0.4201 65,586 Sendto9.dll 14/06/2000 11:11 1.0.3.27 41,472 Bjablr32.dll 14/06/2000 11:12 3.2.0.27 61,952 Bjlog32.dll 14/06/2000 11:14 1.0.3.27 183,808 Emablt32.dll 19/06/2000 12:12 5.5.2652.65 808,720 Cdo.dll WinNt 19/06/2000 12:49 5.5.2652.65 716,560 Cdo.dll Win9x 07/07/2000 21:03 5.5.3138.0 528,656 Mspst32.dll Win9x 07/07/2000 21:07 5.5.3138.0 602,384 Mspst32.dll WinNt 31/08/2000 13:43 5.5.3142.0 154,112 Emsabp32.dll 08/01/2001 15:37 1.0.3.28 98,304 Bjsrch32.dll 08/02/2001 11:17 5.5.3153.0 454,144 Omi9.dll Win9x 08/02/2001 11:21 5.5.3153.0 548,352 Omi9.dll WinNT 21/05/2001 12:16 5.5.3157.0 623,104 Msmapi32.dll Win9x 21/05/2001 12:20 5.5.3157.0 792,576 Msmapi32.dll Winnt 01/06/2001 19:15 5.5.3159.0 131,344 Emsui32.dll 01/06/2001 19:15 8.30.3157.0 782,608 Outex.dll 06/06/2001 11:05 None 129,024 Out2ksec.mst 21/06/2001 16:01 9.0.0.5421 73,772 Rm.dll 13/07/2001 03:48 9.0.5512.0 368,691 Pstprx32.dll 27/07/2001 16:22 5.5.3163.0 540,944 Exsec32.dll 02/08/2001 18:46 5.5.3164.0 594,192 Emsmdb32.dll 31/08/2001 16:01 9.0.0.5630 127,027 Contab32.dll 31/08/2001 16:47 9.0.0.5630 5,328,946 Outllib.dll 31/08/2001 18:02 9.0.0.5630 1,675,315 Outllibr.dll WORKAROUND
To work around this problem, use a custom toolbar instead of a standard toolbar with the Outlook COM Add-in.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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