This step-by step article describes how to provide help by
using the Remote Assistance feature in Windows XP in response to a Windows
Messenger invitation. Remote Assistance enables you to establish a connection
to a remote computer through the Internet. This connection can be used to view
the computer screen, participate in real-time chat, and remotely control that
computer (when you have permission to do so).
How to Provide Help by Using Remote Assistance
The following requirements must be met before you can use Remote
- Both the local and the remote computer must be using either
Windows Messenger or a Messaging Application Programming Interface
(MAPI)-compliant e-mail program such as Microsoft Outlook or Outlook
- Both computers must be connected to the Internet while
using Remote Assistance.
NOTE: If your computer is behind a firewall, you may need to
reconfigure the firewall to allow Remote Assistance. Contact your network
administrator before you use Remote Assistance.
To provide help by using Remote Assistance:
- Log on to Windows Messenger. When you have been requested
to provide remote assistance, you receive the following Windows Messenger
invitation, where User_name is the alias of the
person requesting remote assistance:
User_name is inviting you to start using Remote Assistance. Do you want to Accept (ALT+T) or Decline (ALT+D) the invitation?
- Click Accept, or press ALT+T. You receive the following Windows Messenger
You have accepted the invitation from User_name to start using Remote Assistance.
The remote user is prompted to accept your connection to the
computer. When the remote user accepts this connection, the remote session is
How to Use Remote Assistance
In the Remote Assistance window that is displayed, the remote
desktop is displayed in the right pane. You can view the remote computer screen
and chat with the user in real time. If you receive permission, you can take
control of the remote computer. NOTE
: It is recommended that the remote user does not use the mouse
while you control the computer.
The following Remote Assistance
features are available to enable you to provide remote assistance:
- The Status line:
This line indicates your connection status with the
remote computer, for example:
- Connected to remote user
- Disconnected from remote user
- The Take Control button:
When you click this button, the remote user is
prompted to allow you to take control of the remote computer.
NOTE: Remote Control must be enabled on the remote computer.
Permission must also be granted by the remote user during the session before
remote control is allowed.
- The Send a File button:
button to initiate file transfers between the local and remote
- The Start Talking button:
Click this button to initiate voice chat with the
- The Settings button:
Click this button to adjust quality settings
according to the connection speed that you have.
- The Disconnect button:
Click this button to terminate the Remote Assistance
- The Help button:
Click this button to consult Remote Assistance
- The Message Entry box:
Use this box to type messages to the remote user in
real time. Click the Send button, or press ENTER to send each message.
- The Chat History window:
This window records the text messages typed between
you and the remote user as well as the connection status, for example, Screen View Only.
For additional information about providing Remote
Assistance, click the article number below to view the article in the Microsoft
How to Provide Remote Assistance in Response to an E-mail Invitation
Article ID: 306800 - Last Review: March 29, 2007 - Revision: 1.4
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
- Microsoft Windows Messenger 4.0
- Microsoft Windows Messenger 4.5
- Microsoft Windows Messenger 4.6
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